Picture 1 of 2
Customer Service : Building Successful Skills for the Twenty-Firs
Condition:
“Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor ”... Read moreAbout condition
Price:
£4.91
ApproximatelyEUR 5.72
- Buy it nowCustomer Service : Building Successful Skills for the Twenty-Firs
Postage:
Located in: Dunfermline, United Kingdom
Delivery:
Estimated between Wed, 5 Jun and Mon, 24 Jun to 43230
Returns:
Payments:
Shop with confidence
Seller information
- 98.5% positive Feedback
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:296360628502
Item specifics
- Condition
- Very Good
- Seller notes
- Book Title
- Customer Service : Building Successful Skills for the Twenty-Firs
- ISBN
- 9780072938050
- Publication Year
- 2004
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service: Building Successful Skills for the Twenty-First Century
- Item Height
- 252mm
- Publisher
- Mcgraw-Hill Education
- Item Width
- 201mm
- Subject
- Marketing
- Item Weight
- 742g
- Number of Pages
- 432 Pages
About this product
Product Information
Customer Service, 3/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-13
9780072938050
eBay Product ID (ePID)
11046554550
Product Key Features
Publication Name
Customer Service: Building Successful Skills for the Twenty-First Century
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2004
Type
Textbook
Number of Pages
432 Pages
Dimensions
Item Height
252mm
Item Width
201mm
Item Weight
742g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Better World Books Ltd
Sarah Duguid
Unit 10, Castle Industrial Centre
Queensferry Road
Dunfermline
Fife
KY11 8NT
United Kingdom
Value added tax number:
- GB 938775170
Trade registration number:
- 06570267
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:296360628502
Postage and packaging
Item location:
Dunfermline, United Kingdom
Posts to:
Worldwide
Excludes:
Afghanistan, Africa, Albania, American Samoa, Armenia, Azerbaijan Republic, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Central America and Caribbean, China, Cook Islands, Fiji, French Polynesia, Georgia, Guam, India, Kazakhstan, Kiribati, Kyrgyzstan, Libya, Macedonia, Maldives, Marshall Islands, Mexico, Micronesia, Middle East, Mongolia, Montenegro, Nauru, Nepal, New Caledonia, Niue, Pakistan, Palau, Papua New Guinea, Russian Federation, Serbia, Solomon Islands, Somalia, South America, South East Asia, South Korea, Sri Lanka, Tajikistan, Tonga, Turkmenistan, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Wallis and Futuna, Western Samoa, Yemen
| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £8.00 (approx EUR 9.32) | United States | Economy P&P (Economy Int'l Postage) |
| Dispatch time |
|---|
| Will usually dispatch within 2 working days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #296360628502
Sales tax for an item #296360628502
Seller collects sales tax/VAT for items dispatched to the following states:
| County | VAT rate |
|---|
Returns policy
| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
The buyer is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Popular categories from this shop
Registered as a business seller
Seller Feedback (520,780)
d***3 (482)- Feedback left by buyer.
Past month
Verified purchase
Good buy
d***3 (482)- Feedback left by buyer.
Past month
Verified purchase
Good buy
a***s (369)- Feedback left by buyer.
Past month
Verified purchase
A+
More to explore:
- Non-Fiction Success Hardcover Books,
- Non-Fiction Success Paperback Fiction & Books,
- Non-Fiction Success Fiction & Non-Fiction Books,
- Non-Fiction Fiction Books & Success Ex-Library,
- Sports Non-Fiction Success Fiction & Non-Fiction Books,
- Managing Successful Projects with PRINCE 2 Fiction & Non-Fiction Books,
- Custom Car Magazines,
- Custom Car Magazines in English,
- Custom Car Monthly Magazines,
- Cars, 1970s Custom Car Magazines