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secret-service
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Located in: South East, United Kingdom
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Estimated between Thu, 6 Jun and Tue, 25 Jun to 43230
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eBay item number:296402189003
Item specifics
- Condition
- Title
- secret-service
- ISBN
- 9780814471715
- Publication Year
- 2003
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Secret Service-Hidden Systems That Deliver Unforgettable Customer Service
- Item Height
- 91mm
- Publisher
- HarperCollins Focus
- Item Width
- 60mm
- Subject
- Marketing
- Item Weight
- 1g
- Number of Pages
- 208 Pages
About this product
Product Information
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814471715
eBay Product ID (ePID)
88987775
Product Key Features
Publication Name
Secret Service-Hidden Systems That Deliver Unforgettable Customer Service
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2003
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
91mm
Item Width
60mm
Item Weight
1g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:296402189003
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Item location:
South East, United Kingdom
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £8.99 (approx EUR 10.56) | United States | Standard Delivery (Standard Int'l Postage) |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
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| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
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| Return policy details |
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| Returns accepted |
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Registered as a business seller
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🌟🌟🌟🌟🌟🌟Great price and item. Very quick delivery too 🌟🌟🌟🌟🌟🌟
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Excellent service. Fast and secure delivery. 5 stars. Thank you.
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Great service excellent condition
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