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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Script
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- Buy it nowPerfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Script
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Located in: South East, United Kingdom
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Estimated between Fri, 10 May and Wed, 29 May to 43230
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eBay item number:302855848820
Item specifics
- Condition
- Title
- Perfect Phrases for Customer Service: Hundreds of Tools, Techniq
- ISBN
- 9780071444538
- Publication Year
- 2005
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
- Publisher
- Mcgraw-Hill Education
- Subject
- Marketing
- Number of Pages
- 240 Pages
About this product
Product Information
Most employees can benefit from learning to use specific verbal techniques to handle customersDifficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for immediate use.
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-13
9780071444538
eBay Product ID (ePID)
92062595
Product Key Features
Publication Name
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2005
Type
Textbook
Number of Pages
240 Pages
Additional Product Features
Series Title
Perfect Phrases Series
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
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Seller assumes all responsibility for this listing.
eBay item number:302855848820
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Item location:
South East, United Kingdom
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