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Batteries Included!: Creating Legendary Service By Nigel Barlow
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- Buy it nowBatteries Included!: Creating Legendary Service By Nigel Barlow
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Located in: South East, United Kingdom
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eBay item number:302855894573
Item specifics
- Condition
- Title
- Batteries Included!: Creating Legendary Service
- ISBN
- 9780712680684
- Publication Year
- 2001
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Batteries Included!
- Publisher
- Cornerstone
- Subject
- Marketing, Business
- Item Weight
- 387g
- Number of Pages
- 288 Pages
About this product
Product Information
The last two decades have seen the rise and rise of the service economy, where image - and customer perceptions - are crucially important in building a successful business. Rarely do we buy a hard, tangible object called a 'product'. Financial services sell peace of mind; car manufacturers sell a self-image and an aspirational lifestyle; computer and software companies offer 'solutions' - even food is fashion. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.
Product Identifiers
Publisher
Cornerstone
ISBN-13
9780712680684
eBay Product ID (ePID)
89691397
Product Key Features
Publication Name
Batteries Included!
Format
Paperback
Language
English
Subject
Marketing, Business
Publication Year
2001
Type
Textbook
Number of Pages
288 Pages
Dimensions
Item Weight
387g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:302855894573
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Item location:
South East, United Kingdom
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Very happy with item and was delivered quickly, thank you 😊
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