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Knock Your Socks Off Service Recovery by Zemke, Ron Paperback Book The Cheap
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eBay item number:302910339798
Item specifics
- Condition
- Title
- Knock Your Socks Off Service Recovery
- Book Title
- Knock Your Socks Off Service Recovery
- ISBN
- 081447084X
- EAN
- 9780814470848
- Binding
- Paperback / softback
- Date of Publication
- 20180522
- Release Title
- Knock Your Socks Off Service Recovery
- Artist
- Zemke, Ron
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2000
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Knock Your Socks Off Service Recovery
- Item Height
- 229mm
- Publisher
- HarperCollins Focus
- Item Width
- 152mm
- Subject
- Marketing
- Item Weight
- 308g
- Number of Pages
- 224 Pages
About this product
Product Information
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned service recovery. And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains: * The economics of recovery--what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The manager's role in sustaining an outstanding recovery system--through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814470848
eBay Product ID (ePID)
90110314
Product Key Features
Publication Name
Knock Your Socks Off Service Recovery
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2000
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
308g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
Woods Way
Goring-by-sea
West Sussex
BN12 4QY
United Kingdom
Value added tax number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
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- 06437594
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Seller assumes all responsibility for this listing.
eBay item number:302910339798
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