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Inspired Customer Service: Strategies for Servi... by Armistead, Colin Paperback
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Item specifics
- Condition
- Title
- Inspired Customer Service: Strategies for Service Quality
- Book Title
- Inspired Customer Service: Strategies for Service Quality
- ISBN
- 074940826X
- EAN
- 9780749408268
- Binding
- Paperback / softback
- Date of Publication
- 19931130
- Release Title
- Inspired Customer Service: Strategies for Service Quality
- Artist
- Armistead, Colin
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 1993
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Inspired Customer Service: Strategies for Service Quality
- Item Height
- 235mm
- Publisher
- Kogan Page LTD
- Item Width
- 155mm
- Subject
- Management
- Item Weight
- 338g
- Number of Pages
- 256 Pages
About this product
Product Information
This study focuses on the information business executives need to know in order to envision and create an effective service strategy. It draws its examples from the experiences of numerous companies and from practical research into the major issues. It tackles formulating and implementing service strategies, building value in service strategies, creating a structure for quality, managing cultural change, staff management - selecting, training, empowering and rewarding - and measuring productivity.
Product Identifiers
Publisher
Kogan Page LTD
ISBN-13
9780749408268
eBay Product ID (ePID)
88628317
Product Key Features
Publication Name
Inspired Customer Service: Strategies for Service Quality
Format
Paperback
Language
English
Subject
Management
Publication Year
1993
Type
Textbook
Number of Pages
256 Pages
Dimensions
Item Height
235mm
Item Width
155mm
Item Weight
338g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
WORLD OF BOOKS LIMITED
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- FR 27823676960
- GB 922696893
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eBay item number:303004191770
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