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Customer Service in Ireland by Suzanne Twomey Book The Cheap Fast Free Post
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Item specifics
- Condition
- Title
- Customer Service in Ireland
- Book Title
- Customer Service in Ireland
- ISBN
- 071715260X
- EAN
- 9780717152605
- Binding
- Paperback / softback
- Date of Publication
- 20120217
- Release Title
- Customer Service in Ireland
- Artist
- Suzanne Twomey
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2012
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service in Ireland
- Item Height
- 245mm
- Publisher
- Gill Athletics
- Item Width
- 175mm
- Subject
- Coaching & Career Guidance, Marketing
- Item Weight
- 519g
- Number of Pages
- 304 Pages
About this product
Product Information
Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context. New to this edition: DX Ireland customer service case study The impact of technology on customer service The value of nurturing customer trust and loyalty. Role play guidelines and exercises prompt students to engage in and practise the principles of customer service. Develops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints. Leads to an understanding of the role of customer service in organisational effectiveness. Presents Irish consumer legislation throughout and includes the rights of the individual where relevant. Guides the student through the preparation and implementation of a customer care plan. Includes sample FETAC Level 5 exam papers, general exam questions and exercises. WRITTEN FOR: Any course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.
Product Identifiers
Publisher
Gill Athletics
ISBN-13
9780717152605
eBay Product ID (ePID)
113184566
Product Key Features
Publication Name
Customer Service in Ireland
Format
Paperback
Language
English
Subject
Coaching & Career Guidance, Marketing
Publication Year
2012
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
245mm
Item Width
175mm
Item Weight
519g
Additional Product Features
Country/Region of Manufacture
Ireland
Item description from the seller
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WORLD OF BOOKS LIMITED
Debbie Nicholl
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- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
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eBay item number:303135868977
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