Terms & Conditions
Please note we do not accept orders by telephone. If you require further assistance, please contact us via the Ebay Message service, we will endeavour to respond to your message within one working day.
Method of Payment
We accept most credit/debit cards showing the MasterCard, Visa or Switch logo, but do not accept American Express. If you prefer to pay by cheque please allow 5 working days for it to clear after reaching us before goods can be despatched. We do not offer any credit facilities.
Price of Goods
All prices shown are inclusive of V.A.T. but may exclude delivery.
Description of Products on Our Site
Please note that although we take great care in supplying the specifications of the goods on our site, they are liable to change without warning by the manufacturer. We will inform you as soon as we are aware of any changes. If you have any queries in relation to specific features of an appliance please do not hesitate to contact us. It is always advisable to view a real product before making a decision to purchase. All products are supplied with standard accessories as denoted by the manufacturer, but should additional ones be required (e.g. longer washing machines hoses) then please contact the relevant manufacturer's spares department, or local spares stockist (e.g. plumbers merchant).
Delivery/Carriage
Delivery and Carriage charges may vary from item to item and are shown during the order process by adding an item to your basket. Any additional charges to your postcode will be displayed before you complete your order. We can only deliver items to UK mainland postcodes.
PLEASE NOTE WE DO NOT DELIVER TO UK OFF SHORE ISLANDS
Delivery Duration
Providing the goods are in stock we aim to deliver within 4 working days of your order. If this is not possible we will contact you by telephone or email. Some items may be despatched directly from our supplier, if this is the case then you will be notified of the usual tracking service if available.
Out of Stock Items
If an item is out of stock you will be contacted to rearrange delivery or to cancel the order if you do not wish to wait for the product. If the item is delivered direct from the manufacturer then payment is required in full when ordered. This is fully refundable should you choose to cancel prior to delivery or during the cancellation period. If the item is despatched from our warehouse then the full amount will also be taken during order process.
Delivery Information
PLEASE NOTE: There will be a delay with your order if any of the information provided is incomplete or incorrect.
We offer FREE delivery to most UK mainland postcodes. Please note we do not deliver to UK Offshore Islands.
Providing the goods are in stock we aim to deliver within 4 working days of your order. If this is not possible we will contact you by telephone or email. Some items may be despatched directly from our supplier, if this is the case then you will be notified of the usual tracking service if available.
As soon as your order is despatched from our or our suppliers warehouse you will receive an email or text confirming the delivery date and details of how to track your parcel, in most area's the courier will allocate you a 1 hour delivery slot.
You may change the delivery date by responding to the text or email. Your parcel will usually be delivered between the hours of 9am and 6pm and a signature is required.
If you are not available then the courier may leave your parcel with a neighbour otherwise a calling card will be left with instructions on how to re-arrange delivery free of charge or collect from your local depot.
All products are delivered in their original boxes.
If the packaging is incomplete or damaged in any way please refuse delivery and contact us immediately. We recommend that you unpack and inspect your item within 48hrs of delivery and notify us of any damage as soon as possible.
* Please note; we will endeavour to deliver to your requirements, however due to circumstances out of our control e.g. adverse weather conditions, traffic issues, breakdowns etc. this may not always be possible.
Acceptance of Goods
Please note that on delivery of the goods you will be asked to sign for receipt of the goods. We would therefore ask you to check the goods as thoroughly as possible before signing. If damage is found or a fault occurs after the delivery company have left, an engineer will normally have to call before any uplift or exchange will be authorised, depending on the manufacturer.
You must tell us about any fault or damage as soon as possible. If you are planning to store your new purchases until the location for them is ready, please still unpack them at the time of delivery or soon after to check for damage. We do not accept any responsibility for the condition of items moved on to another location by a third party retained by yourself once they have been signed for. Most manufacturers will not accept any claim of delivery damage after 24 hours from delivery. Please mark any damage to the outer packaging or machine itself on the delivery note, no matter how insignificant you think it may be.
If you are unhappy with the condition of the item at the time of delivery, we would always recommend refusing the item, and a replacement can be organised.
If an exchange is authorised, then this will have to be processed with either ourselves or the manufacturer, and can often take a minimum of a week to have the exchange completed. With manufacturers items we will endeavour to have the new item delivered and the faulty one taken away at the same time. If it is an item despatched from our warehouse, then we will despatch the new item when the faulty one has been returned to us for evaluation. Any damage or fault on items dispatched from our warehouse must be reported to us as soon as reasonably possible, so we suggest your purchase is inspected by someone shortly after delivery.
Please note that any item due for exchange must not be used unless the manufacturer or ourselves have authorised it. No used item will be accepted back for exchange unless previously agreed, and you may be charged for the aborted call or collection and return of the original product to you. If an item is being returned for refund to either ourselves or the manufacturer, refunds will be issued on goods within 30 days of this cancelation and return once authorised.
Appliance guarantees
As stated by the manufacturer, subject to customer registration. All warranties are valid for domestic use only unless otherwise stated. Most of these guarantees can be fully extended up to a 5 year cover through extended warranty company, Domestic & General. Please note that your standard warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable or consumable items are also excluded.
Returns process for Faulty Small Appliances (Up to 28 days)
To return your goods to us you first need to call the manufacturer's helpline. This is to ensure the goods are actually faulty, as in over 80% of cases goods that are first thought to be faulty are experiencing initial setup errors. Often it's because the instruction books are difficult to decipher or because the items are complicated to use that a fault is wrongly suspected. This call to the manufacturer can often resolve the issue and prevent unnecessary return, saving you time and the return costs should the product be found to be in full working order. If the manufacturer cannot resolve the problem, they may give you a returns reference number. In this instance please contact us. When you return the goods to us you must ensure you package the product well and include all the items you received in the original package.
We will arrange collection of your product and specify a date for collection, however as we are unable to specify times this will require someone to be present when the courier arrives to sign for the collection. We will only arrange one collection, therefore if you miss the courier you will be required to return the product to us at your own expense. Proof of postage is not proof of delivery, and you are strongly advised to send your parcel by courier with sufficient insurance to cover the value of the goods in this instance.
All goods are tested on return to verify the item is faulty, and always before a replacement or refund is processed. Any goods proven to be non-defective will be returned to you, and you will charged an inspection fee plus any return delivery costs.
Repair process for Faulty Small Appliances (Over 28 days)
If your product develops a fault within the supplied warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange for an engineer to visit, or arrange collection of the product for repair. It may take up to 28 days to return your repaired item to you depending on the nature of the problem.
Whilst we are more than happy to return faulty items on your behalf when authorised, this can ultimately increase the overall repair time. For this reason we recommend you return any faulty products directly to the manufacturer.
Please note that your standard warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable or consumable items are also excluded.
These terms do not affect your statutory rights.
Service on domestic appliances
In the event of a breakdown within the warranty period, a call out may be booked directly with the manufacturer's service organization. Details on how to contact the service point are supplied with the machine. Should you have difficulty we would be happy to organize a service call for you. Please note that manufacturer and extended warranties are valid for domestic use only unless stated otherwise.
Service on home entertainment products
Manufacturers in this category will not have a home call out service for the majority of their goods. It will be necessary for you to take your faulty appliance to a local registered dealer for any repairs, and we would recommend that you find out who that may be before you purchase your item. With larger products where a call out is necessary, the local service agent may charge you for the call out although the actual work on the item will be done under guarantee if applicable. Any products that need to be returned to us, must be done so in their original packaging.
Please note that we are not allowed to handle any repairs to these items, and can only accept back products where damage has been caused during delivery. Should this be the case, then please refer to our terms above (Acceptance of Goods) regarding these situations.
Complaints
Should you have any problems with the service we provide, we would welcome any comments by email. These will be responded to as quickly as possible, but no later than two working days. All complaints will be dealt with on an impartial basis and in confidence, except where it is necessary to contact a manufacturer regarding your complaint.
In the event that there has been a problem with delivery, we will endeavour to have the matter resolved with the service in question within 48 hours. Should the complaint involve damage to the item on delivery, or complete non-delivery, we cannot promise that the matter will be resolved straight away. This is due to the movement of stock within the various delivery procedures we operate, and it may take a minimum of two working days to have the matter concluded. In all situations we will try our best to resolve any problems as quickly, easily and fairly as possible.
Cancellation Rights
YOUR RIGHT TO CANCEL
From June 13th 2014 under the European Directive on distance selling, incorporated into UK Law by The Consumer Contracts Regulations 2013, you as a customer have the right to cancel any order within 30 days from the day you receive it.
You must notify us by email that you wish to cancel your order. Please see contact links.
Your right to cancel an order for goods starts from the moment you place your order and ends 30 days from the day you receive the goods.
This 30 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
You must send the goods back to us at your own cost.
Please return to: Integral, Unit 6, Carn Brea Business Park, Pool, Redruth, Cornwall TR15 3RR.
The item must be returned in its original packaging. When you return the goods to us you must ensure you package the product well and include all the items you received in the original package. We recommend the parcel is insured to cover loss or damage in transit.
You are liable for any diminished value of the goods for damage or wear and tear where the item has not just been checked but used.
Unless expressly indicated in the product description, 'The Home Work Club' (GRC Ltd). is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the item before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer.
This notice does not affect your legal rights.
YOUR RIGHT TO A REFUND
If you cancel this contract, we will reimburse to you all payments received from you using the same means of payment as you used for the initial transaction.
We may make a deduction from the refund for loss in value of any goods supplied, if the goods have been used. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
We will make the reimbursement without undue delay, and not later than -
(a)14 days after the day we receive back from you any goods supplied, or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods
This does not affect your statutory rights for Faulty Goods.
Legal Information
Gallagher Russell Communications Ltd. Unit 6 Carn Brea Business Park, Pool, Redruth, Cornwall. TR15 3RR
VAT Registration No. 807 1511 58
Registered in UK No.4649042
Registered office: 15A St. Michaels Road, Perranporth, Cornwall TR6 0HG
