Picture 1 of 1
Customer Service on the Internet: Building Relationships, Incre .9780471382584
Condition:
Price:
£5.24
ApproximatelyEUR 6.15
- Buy it nowCustomer Service on the Internet: Building Relationships, Incre .9780471382584
Postage:
Located in: South East, United Kingdom
Delivery:
Estimated between Thu, 6 Jun and Tue, 25 Jun to 43230
Returns:
Payments:
Shop with confidence
Seller information
- 99.1% positive Feedback
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:304195760430
Item specifics
- Condition
- Title
- Customer Service on the Internet: Building Relationships, Increa
- ISBN
- 9780471382584
- Publication Year
- 2000
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
- Item Height
- 229mm
- Publisher
- John Wiley & Sons AND Sons LTD
- Item Width
- 152mm
- Subject
- Computer Science, Marketing
- Item Weight
- 595g
- Number of Pages
- 352 Pages
About this product
Product Information
A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: Create a service plan that takes full advantage of the Web's potential Determine the best way to present your company's information on the Web Effectively manage e-mail Find out exactly what your customers want and measure their satisfaction Examine how others are using networked computer communications Utilize extranets to lock in customers and channel partners and lock out competitors
Product Identifiers
Publisher
John Wiley & Sons AND Sons LTD
ISBN-13
9780471382584
eBay Product ID (ePID)
88805858
Product Key Features
Publication Name
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
Format
Paperback
Language
English
Subject
Computer Science, Marketing
Publication Year
2000
Type
Textbook
Number of Pages
352 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
595g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:304195760430
Postage and packaging
Item location:
South East, United Kingdom
Posts to:
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Islas Malvinas), Finland, France, French Guiana, French Polynesia, Gabon Republic, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Reunion, Romania, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Zambia, Zimbabwe
Excludes:
Afghanistan, Austria, Germany, Libya, Nauru, Russian Federation, Somalia, Yemen
| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £8.99 (approx EUR 10.56) | United States | Standard Delivery (Standard Int'l Postage) |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #304195760430
Sales tax for an item #304195760430
Seller collects sales tax/VAT for items dispatched to the following states:
| County | VAT rate |
|---|
Returns policy
| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
The buyer is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Popular categories from this shop
Registered as a business seller
Seller Feedback (2,864,362)
m***a (706)- Feedback left by buyer.
Past month
Verified purchase
Excellent seller thank you xx
m***a (706)- Feedback left by buyer.
Past month
Verified purchase
Excellent seller thank you xx
m***a (706)- Feedback left by buyer.
Past month
Verified purchase
Excellent seller- thank you xx
More to explore:
- Non-Fiction Relationships Hardcover Books,
- Non-Fiction Paperback Fiction & Relationships Books,
- Non-Fiction Relationships Fiction & Non-Fiction Books,
- Non-Fiction Fiction Books & Relationships Ex-Library,
- Non-Fiction HarperCollins Relationships Fiction & Non-Fiction Books,
- Custom Car Magazines,
- Cars, 1970s Custom Car Magazines,
- Non-Fiction Internet Fiction & Non-Fiction Books,
- Body Building Books, Comics & Magazines,
- Custom Car Cars, 1990s Magazines