Picture 1 of 1
Quality: Total Customer Service ("Sunday Times" Business Skills .9780712656672
Condition:
2 available
Price:
£4.20
ApproximatelyEUR 4.89
- Buy it nowQuality: Total Customer Service ("Sunday Times" Business Skills .9780712656672
Postage:
Located in: South East, United Kingdom
Delivery:
Estimated between Fri, 10 May and Wed, 29 May to 43230
Returns:
Payments:
Shop with confidence
Seller information
- 99.1% positive Feedback
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:304719158618
Item specifics
- Condition
- Title
- Quality: Total Customer Service ("Sunday Times" Business Skills
- ISBN
- 9780712656672
- Publication Year
- 1993
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Quality: Total Customer Service
- Item Height
- 235mm
- Publisher
- Cornerstone
- Item Width
- 153mm
- Subject
- Management, Marketing
- Item Weight
- 418g
- Number of Pages
- 320 Pages
About this product
Product Information
This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone .
Product Identifiers
Publisher
Cornerstone
ISBN-13
9780712656672
eBay Product ID (ePID)
86375866
Product Key Features
Publication Name
Quality: Total Customer Service
Format
Paperback
Language
English
Subject
Management, Marketing
Publication Year
1993
Type
Textbook
Number of Pages
320 Pages
Dimensions
Item Height
235mm
Item Width
153mm
Item Weight
418g
Additional Product Features
Series Title
Sunday Times Business Skills S.
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:304719158618
Postage and packaging
Item location:
South East, United Kingdom
Posts to:
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Islas Malvinas), Finland, France, French Guiana, French Polynesia, Gabon Republic, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Reunion, Romania, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Zambia, Zimbabwe
Excludes:
Afghanistan, Austria, Germany, Libya, Nauru, Russian Federation, Somalia, Switzerland, Ukraine, Yemen
| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £8.99 (approx EUR 10.48) | £8.99 (approx EUR 10.48) | United States | Standard Delivery (Standard Int'l Postage) |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #304719158618
Sales tax for an item #304719158618
Seller collects sales tax/VAT for items dispatched to the following states:
| County | VAT rate |
|---|
Returns policy
| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
The buyer is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Popular categories from this shop
Registered as a business seller
Seller Feedback (2,835,120)
n***n (1017)- Feedback left by buyer.
Past month
Verified purchase
everything was spot on, as it should be with no issues at all. look forward to any future purchases.
s***u (743)- Feedback left by buyer.
Past month
Verified purchase
Great seller , highly recommend . The books are always in great condition
s***u (743)- Feedback left by buyer.
Past month
Verified purchase
Great condition as speedy delivery thanks
More to explore:
- The Sunday Times Magazines,
- January The Sunday Times Magazines,
- September The Sunday Times Magazines,
- July The Sunday Times Magazines,
- February The Sunday Times Magazines,
- March The Sunday Times Magazines,
- May The Sunday Times Magazines,
- October The Sunday Times Magazines,
- December The Sunday Times Magazines,
- The Sunday Times News Magazines