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Delivering Customer Service: 2nd edition: A Practical Guide to Managing Success
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ApproximatelyEUR 8.66
- Buy it nowDelivering Customer Service: 2nd edition: A Practical Guide to Managing Success
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Located in: South East, United Kingdom
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Estimated between Fri, 10 May and Wed, 29 May to 43230
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eBay item number:305375065847
Item specifics
- Condition
- Title
- Delivering Customer Service: 2nd edition: A Practical Guide to M
- ISBN
- 9781857034868
- Publication Year
- 1999
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Delivering Customer Service: a Practical Guide to Managing Successful Customer Relationships
- Item Height
- 215mm
- Publisher
- Little, Brown Book Group
- Item Width
- 135mm
- Subject
- Marketing
- Item Weight
- 250g
- Number of Pages
- 184 Pages
About this product
Product Information
Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 and 3 in customer service, offering guidance on NVQ requirements and ways to collect and record evidence.
Product Identifiers
Publisher
Little, Brown Book Group
ISBN-13
9781857034868
eBay Product ID (ePID)
90131221
Product Key Features
Publication Name
Delivering Customer Service: a Practical Guide to Managing Successful Customer Relationships
Format
Paperback
Language
English
Subject
Marketing
Publication Year
1999
Type
Textbook
Number of Pages
184 Pages
Dimensions
Item Height
215mm
Item Width
135mm
Item Weight
250g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:305375065847
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Item location:
South East, United Kingdom
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £8.99 (approx EUR 10.48) | United States | Standard Delivery (Standard Int'l Postage) |
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| Will usually dispatch within 1 working day of receiving cleared payment. |
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| 30 days | Buyer pays for return postage |
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| Returns accepted |
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n***n (1017)- Feedback left by buyer.
Past month
Verified purchase
everything was spot on, as it should be with no issues at all. look forward to any future purchases.
s***u (743)- Feedback left by buyer.
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Great seller , highly recommend . The books are always in great condition
s***u (743)- Feedback left by buyer.
Past month
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Great condition as speedy delivery thanks
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