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Picture 1 of 1
The DNA of Customer Experience: How Emotions Drive Value-Colin Shaw
£3.36
ApproximatelyEUR 4.03
Condition:
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
2 available
Postage:
Doesn't post to United States.
Located in: South East, United Kingdom
Delivery:
Varies
Returns:
30 days return. Buyer pays for return postage.
Payments:
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Seller assumes all responsibility for this listing.
eBay item number:313803796303
Item specifics
- Condition
- ISBN
- 9780230500006
- EAN
- 9780230500006
- Publication Year
- 2007
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Dna of Customer Experience: How Emotions Drive Value
- Item Height
- 216 mm
- Publisher
- Palgrave Macmillan
- Subject
- Management
- Item Weight
- 394 g
- Item Width
- 140 mm
- Number of Pages
- 186 Pages
About this product
Product Information
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
Product Identifiers
Publisher
Palgrave Macmillan
ISBN-13
9780230500006
eBay Product ID (ePID)
91457089
Product Key Features
Number of Pages
186 Pages
Language
English
Publication Name
The Dna of Customer Experience: How Emotions Drive Value
Publication Year
2007
Subject
Management
Type
Textbook
Format
Hardcover
Dimensions
Item Height
216 mm
Item Weight
394 g
Item Width
140 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Wrap Ltd.
Mubin Ahmed
Unit 4, AwesomeBooks
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 03800600
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Seller Feedback (1,888,296)
- 0***g (2164)- Feedback left by buyer.Past monthVerified purchaseGreat service from this seller. The book arrived quickly, was well packaged, and in great condition, all as described by the seller. I can recommend this seller to anyone thinking of buying from them.
- u***e (944)- Feedback left by buyer.Past monthVerified purchaseAs described, thank you
- l***a (92)- Feedback left by buyer.Past monthVerified purchaseGood morning. Just to let you know that the book has just arrived and I'm very pleased with it. Many thanks!
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