Back to home page
|Listed in category:
Bidding ended on Sun, 28 Apr at 3:11 AM. The seller has relisted this item or one like this.

Picture 1 of 2

The Ultimate Question : Driving Good Profits and True Growth by Fred F.... - Picture 1 of 2
The Ultimate Question : Driving Good Profits and True Growth by Fred F.... - Picture 2 of 2
ENDED
Have one to sell?
Sell it yourself

The Ultimate Question : Driving Good Profits and True Growth by Fred F....

Condition:
Like New
Ended: 29 Apr, 2024 03:11:44 BST
Starting bid:
US $27.99
[
0 bids
]
ApproximatelyEUR 25.99
[
0 bids
]
Postage:
US $4.13 (approx EUR 3.84) Economy P&P. See detailsfor postage
Located in: Miami, Florida, United States
Delivery:
Estimated between Thu, 9 May and Tue, 14 May to 43230
Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the delivery service selected, the seller's delivery history and other factors. Delivery times may vary, especially during peak periods.
Returns:
Payments:
    

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. 
Learn moreeBay Money Back Guarantee - opens new window or tab

Seller information

Registered as private seller, so consumer rights stemming from EU consumer protection law do not apply. eBay Money Back Guarantee still applies to most purchases.
Report this item - opens in new window or tab
Seller assumes all responsibility for this listing.
eBay item number:335360298809

Item specifics

Condition
Like New: A book that has been read, but looks new. The book cover has no visible wear, and the dust ...
ISBN
9781929494958
Publication Year
2011
Format
Compact Disc
Language
English
Book Title
Ultimate Question : Driving Good Profits and True Growth
Item Height
1in
Author
Fred F. Reichheld
Item Length
5.6in
Publisher
Franklin Covey Company
Genre
Self-Help, Business & Economics
Topic
General
Item Width
5in
Item Weight
8.4 Oz

About this product

Product Information

CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Too many companies are addicted to bad profits. These corporate steroids boost short-term earnings but burn out the employees and alienate customers. They undermine growth by creating legions of detractors--customers who sully the firm's reputation and switch to competitors at the earliest opportunity. Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers into promoters who generate good profits and true, sustainable growth. The key: one simple question--Would you recommend us to a friend?--that allows companies to track promoters and detractors and produces a clear measure of an organization's performance in its customers' eyes. Analysis shows that on average, increasing the Net Promoter Score (NPS) by a dozen points versus competitors can double a company's growth rate. While easy to grasp, this metric represents a radical change in the way companies manage customer relationships and organize for growth. Rather than relying on notoriously ineffective customer satisfaction surveys, companies can use NPS to measure customer relationships as rigorously as they now measure profits. What's more, NPS finally enables CEOs to hold employees accountable for treating customers right. It clarifies the link between the quality of a company's customer relationships and its growth prospects. Based on extensive research and rich with vivid examples of organizations that have pioneered NPS in practice, The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad; Measure NPS and benchmark performance against world-class standards; Quantify the economic value generated by customer word of mouth; Assign accountability for improving customer relationships; Identify core customers and set priorities for strategic investments; Move customers beyond mere "satisfaction" to true loyalty; Create communications of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.

Product Identifiers

Publisher
Franklin Covey Company
ISBN-10
1929494955
ISBN-13
9781929494958
eBay Product ID (ePID)
53560515

Product Key Features

Book Title
Ultimate Question : Driving Good Profits and True Growth
Author
Fred F. Reichheld
Format
Compact Disc
Language
English
Topic
General
Publication Year
2011
Genre
Self-Help, Business & Economics

Dimensions

Item Length
5.6in
Item Height
1in
Item Width
5in
Item Weight
8.4 Oz

Additional Product Features

Number of Volumes
5 Vols.
Edition Description
Abridged Edition,Unabridged Edition
Copyright Date
2011
Target Audience
Trade
Dewey Decimal
658.15/54
Dewey Edition
22

Item description from the seller

naomi..7

naomi..7

100% positive Feedback
5 items sold
Seller's other itemsContact
Usually responds within 24 hours
Registered as a private seller
Thereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.

Seller Feedback (1)

o***i (1631)- Feedback left by buyer.
Past 6 months
Verified purchase
Nice merchandise, great seller
Men’s Size 6 - VANS Checkered Classic White Canvas Yellow Bottoms (#335286456204)
See all Feedback

More to explore: