**Payment**
- We accept PayPal and Credit Card payments.
**Shipping**
1. **Processing Time:**
- Stock items: 1-5 days after full payment.
- Custom orders: 2-4 weeks after full payment.
2. **Estimated Delivery Time (Economy Shipping):**
- Spain: 1-7 days
- EU: 3-14 days
- Rest of the world: 7-21 days
*Note: Delivery times can vary due to factors like customs checks, holidays, and weather. Economy overseas shipping may not include active tracking.*
3. **Packaging:**
- Items are securely packed in recycled cardboard boxes.
4. **Shipping Address:**
- We ship to the address in your buyer profile. Notify us ASAP if you need it shipped to a different address.
5. **Contact Information:**
- A contact phone number is required for shipping documents.
6. **Express Shipping:**
- Available on request. Contact us for a quote before purchasing.
**Refunds and Exchanges**
1. **Satisfaction Guarantee:**
- If unsatisfied, email us within 72 hours of delivery. We will work to resolve any issues.
2. **Product Descriptions:**
- We provide detailed descriptions and photos. All items are checked and tested before shipping.
3. **Additional Information:**
- Request extra photos or details before purchasing if needed.
4. **Vintage Items:**
- Vintage items may have imperfections. Handle typewriters with care and consult the manual if unfamiliar.
5. **Refund Policy:**
- Refunds are issued only if the item significantly differs from the listing.
6. **Order Cancellation:**
- Cancel within 24 hours of purchase without extra cost if not yet shipped. A 15% fee applies for administration and relisting.
7. **Color Variations:**
- Actual colors may vary due to photography and monitor settings.
**Damaged Items in Shipping**
1. **Reporting Damage:**
- Photograph damaged items and packaging immediately. Inform the courier upon delivery and contact us within 24-48 hours. Failure to follow these steps may limit our ability to assist with claims.
**Delay or Non-Delivery**
1. **Non-Delivery:**
- Check with neighbors or the courier's delivery card. Use the On Demand Delivery tool for alternative delivery options. Contact us if issues persist.
2. **Lost Packages:**
- Contact us if the package is delayed or lost. We will file a claim, which may take up to 21 days. If unresolved, we will send a replacement or issue a refund via PayPal within 14 days.
3. **Returns:**
- Contact us before returning items within 14 days of delivery. Items must be in original condition and packaging. Buyer is responsible for shipping costs. Refunds are issued within 14 days, minus shipping and fees.
**Customs and Taxes**
- The buyer is responsible for any additional taxes in their country.
**Seller Information**
- For urgent matters, call us between 10:00 - 21:00 local Spanish time at +34 639 305 263.
- Check our current time zone here(http://www.timeanddate.com/worldclock/city.html?n=141).
Thank you for visiting 'El Granero'!
Best Regards from Southern Spain.
