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Delight Your Customers - Paperback NEW Steve Curtin 2013-07-01
£14.75
ApproximatelyEUR 17.58
Condition:
New
A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's listing for full details.
5 available
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Located in: PR9 8QH Southport UK, United Kingdom
Delivery:
Varies
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60 days return. Buyer pays for return postage.
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eBay item number:354277613995
Item specifics
- Condition
- Weight
- 361grams
- Subjects
- Business ; Economics
- Book Title
- Delight Your Customers
- Publication Date
- 01/07/2013
- ISBN
- 9780814432808
- Publication Year
- 2013
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Item Height
- 229 mm
- Publisher
- HarperCollins Focus
- Subject
- Management, Marketing
- Item Weight
- 317 g
- Item Width
- 152 mm
- Number of Pages
- 208 Pages
About this product
Product Information
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814432808
eBay Product ID (ePID)
152591786
Product Key Features
Number of Pages
208 Pages
Language
English
Publication Name
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Publication Year
2013
Subject
Management, Marketing
Type
Textbook
Format
Paperback
Dimensions
Item Height
229 mm
Item Weight
317 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Charlies Chapters Ltd
Charles Sword
81 Balmoral Drive
SOUTHPORT
Merseyside
PR9 8QH
United Kingdom
krddf
Value added tax number:
- GB 920245361
Trade registration number:
- 06386895
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 06386895
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- 1***4 (124)- Feedback left by buyer.Past monthVerified purchaseArrived with others in pristine condition. Many thanks.
- 1***4 (124)- Feedback left by buyer.Past monthVerified purchaseA great price on these hard to find books. Would recommend the seller.
- 1***4 (124)- Feedback left by buyer.Past monthVerified purchaseThank you so much for the wonderful books. My son is very happy with his little stack.
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