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Making Work Visible: Ethnographical
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eBay item number:364451607965
Item specifics
- Condition
- ISBN-13
- 9780521176651
- Book Title
- Making Work Visible
- ISBN
- 9780521176651
- Publication Name
- Making Work Visible : Ethnographically Grounded Case Studies of Work Practice
- Item Length
- 9in
- Publisher
- Cambridge University Press
- Series
- Learning in Doing: Social, Cognitive and Computational Perspectives Ser.
- Publication Year
- 2011
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.9in
- Item Width
- 6in
- Item Weight
- 19.4 Oz
- Number of Pages
- 408 Pages
About this product
Product Information
In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and developing better ways of working. This edited volume is an overview of Xerox's social science tradition. Detailed case studies in retail, production, office and home settings show how the client engagement was conducted over time.
Product Identifiers
Publisher
Cambridge University Press
ISBN-10
0521176654
ISBN-13
9780521176651
eBay Product ID (ePID)
99628068
Product Key Features
Publication Name
Making Work Visible : Ethnographically Grounded Case Studies of Work Practice
Format
Trade Paperback
Language
English
Series
Learning in Doing: Social, Cognitive and Computational Perspectives Ser.
Publication Year
2011
Type
Textbook
Number of Pages
408 Pages
Dimensions
Item Length
9in
Item Height
0.9in
Item Width
6in
Item Weight
19.4 Oz
Additional Product Features
Lc Classification Number
T60.8
Table of Content
Introduction Margaret H. Szymanski and Jack Whalen; Part I. Work Practice Study in Historical Context: 1. Work practice and technology: a retrospective Lucy Suchman; 2. Engineering investigations: what is made visible in making work visible? Wes Sharrock and Graham Button; Part II. Applying Work Practice Methods: 3. Uncovering the unremarkable Peter Tolmie; 4. Work practices to understand the implications of nascent technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around Documents: 6. Exploring documents and the future of work Jennifer Watts Englert, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis and Gabriele McLaughlin; 7. New ways of working: the implications of work practice transitions Mary Ann Sprague, Nathaniel Martin and Johannes A. Koomen; 8. Behind the scenes: the business side of medical records Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen; 11. Interactions at a reprographics store Erik Vinkhuyzen; 12. Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso and Frederic Roulland; 13. Sign of the times at the department store: replacing paper with electronic signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14. Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G. Bobrow; 15. Designing document solutions for airline maintenance advisories Patricia Wall and Johannes A. Koomen; 16. Transforming information system design: enabling users to design Yutaka Yamauchi; 17. Rethinking how projects are managed: meeting communication across the organizational hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer: 18. Fujitsu learned ethnography from PARC: establishing the social science center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall and Johannes A. Koomen; 20. Transferring ethnographic competence: personal reflections on the past and future of work practice analysis Brigitte Jordan.
Copyright Date
2011
Target Audience
Scholarly & Professional
Topic
Organizational Behavior, Corporate & Business History
Lccn
2011-000262
Dewey Decimal
331.25/6
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
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Premier Books LLC
David Taylor
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19806-3356 Wilmington, DE
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eBay item number:364451607965
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Fairfield, Ohio, United States
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