TERMS AND CONDITIONS
The sales process and subsequent Terms & Conditions are provided by TES Consumer Solutions Ltd (T/A "Stock Must Go"), a company registered in England and Wales:
Company number: 8692717
VAT number: 173140925GB
Registered office:
Blakeney Way
Kingswood Lakeside
Cannock
WS11 8JD
United Kingdom
DELIVERY AND COLLECTION
All orders paid for before 2pm, will be dispatched on the same working day. As soon as your order is placed, you will receive up to date notifications on when your order will be picked, dispatched and delivered.
All UK orders will be sent by APC Overnight or Royal Mail. Saturday Delivery and other Priority delivery services are available at an extra cost. Deliveries to Northern Ireland and other non-domestic locations will be delivered within 2-5 working days. Collection is currently unavailable.
ITEMS DAMAGED IN TRANSIT
Whilst we do everything we can to ensure your order arrives at your door complete and as described, there are rare occasions where the item can be damaged in transit. Should this be the case, please notify us within 48 hours of receiving your item. Our Customer Support Team are on hand to ensure this is resolved as quickly and efficiently as possible. The quickest way to contact us is via the eBay Messaging platform.
CONTACTING US
We love to hear from our customers and are always happy to help you before, during or after you’ve bought from us. The best way to contact our team is through the eBay messaging system. You can send us a message by using the "Questions and answers" section towards the bottom of this page and we’ll respond to your enquiry quickly.
FEEDBACK
Our business thrives on five-star feedback from customers like you! It’s our aim to provide you with great products at a great price, along with a great service. If for any reason we haven’t exceeded your expectations or you are unhappy about any aspect of your purchase from us, please contact us directly prior to leaving feedback or opening cases and we’ll do everything that we can to help you. We can often find a resolution with no further cost or time implication to your as our customer.
YOUR RIGHT TO CANCEL
You have the right to cancel your order within 30 days of payment being received. If you would like to cancel an order and return an item to us, please contact us via eBay. We will then provide you with shipping information and will refund you once the item is received back. The cost of returning items to us is payable by the customer.
YOUR 12 MONTH WARRANTY
All items are covered by our 12 Month warranty (unless stated otherwise). The 12 Month Warranty period begins from the date of delivery. If during this period, your item develops a fault, please get in touch with us straight away. We will endeavour to diagnose and fix the fault without a return, but if we are unable to do this, then you will be provided with return instructions. Once the item has been returned to us, we will either repair, exchange or issue a refund for your item. Return postage costs are the responsibility of the customer if you are returning the item(s) to us because of "change of mind". If you are returning the item to us because it is faulty, the return costs are covered by us (Within 30 days of receipt). Repaired items or exchanges will be returned at no extra charge to the customer. Our warranty covers all that would be covered by the product manufacturer, however we do not cover faults caused by accident, neglect, misuse or normal wear and tear. This warranty does not cover consumable parts of the item, such as the battery.
VAT MARGIN SCHEMES
Some of our products are sold under the VAT Margin Scheme.
The Margin Scheme - All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.
Whilst we make every effort to indicate which VAT scheme the product falls under in the Product Description, if you have strict requirements for a VAT qualifying product please contact us prior to placing your order to confirm.
EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
