Picture 1 of 1
Effective User Support: How to Manage the IT Helpdesk,Noel Bruton
Condition:
Price:
£3.13
ApproximatelyEUR 3.68
- Buy it nowEffective User Support: How to Manage the IT Helpdesk,Noel Bruton
Postage:
Located in: South East, United Kingdom
Delivery:
Estimated between Fri, 7 Jun and Fri, 14 Jun to 43230
Returns:
Payments:
Shop with confidence
Seller information
- 99.4% positive Feedback
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:373811526536
Item specifics
- Condition
- ISBN
- 9780077079536
- EAN
- 9780077079536
- Publication Year
- 1995
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Effective User Support: How to Manage the It Helpdesk
- Item Height
- 246mm
- Publisher
- Mcgraw-Hill Education
- Item Width
- 213mm
- Subject
- Computer Science, Marketing, Business
- Item Weight
- 4400g
- Number of Pages
- 256 Pages
About this product
Product Information
This book provides a hands-on guide to managing the help desk from every aspect. It includes a lot of usable tools for the harassed manager such as a product knowledge matrix which should help the manager assess the expertise for their department for every product, and guides to measuring telephone manner and productivity. The book also covers international help-desks, and gives tools for measuring productivity and skills and features ten key steps for successful support.
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-13
9780077079536
eBay Product ID (ePID)
86321766
Product Key Features
Publication Name
Effective User Support: How to Manage the It Helpdesk
Format
Paperback
Language
English
Subject
Computer Science, Marketing, Business
Publication Year
1995
Type
Textbook
Number of Pages
256 Pages
Dimensions
Item Height
246mm
Item Width
213mm
Item Weight
4400g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Wrap Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724 4981 18
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:373811526536
Postage and packaging
Item location:
South East, United Kingdom
Posts to:
Worldwide
Excludes:
Afghanistan, Azerbaijan Republic, Bangladesh, Belarus, Brunei Darussalam, Costa Rica, El Salvador, Fiji, Georgia, Kazakhstan, Libya, Maldives, Mozambique, Nauru, New Caledonia, Nigeria, Russian Federation, Somalia, Ukraine, Uruguay, Vietnam, Yemen
| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £3.49 (approx EUR 4.10) | United States | Standard Delivery (Royal Mail International Standard) |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #373811526536
Sales tax for an item #373811526536
Seller collects sales tax/VAT for items dispatched to the following states:
| County | VAT rate |
|---|
Returns policy
| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
The buyer is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Popular categories from this shop
Registered as a business seller
Seller Feedback (1,241,559)
c***j (4196)- Feedback left by buyer.
Past month
Verified purchase
thank you
i***g (400)- Feedback left by buyer.
Past month
Verified purchase
Great quality and like new
l***s (81)- Feedback left by buyer.
Past month
Verified purchase
Excellent seller. Super quick delivery and item arrived as described.
More to explore:
- People Management Magazines,
- Management Today Magazines,
- Personnel Management Magazines,
- Adult Learning and University Management Book,
- Management Techniques Books,
- Management Textbook Adult Learning & University Books,
- Management School Textbooks & Study Guides,
- Non-Fiction Self-Management Fiction & Books,
- Managing Successful Projects with PRINCE 2 Fiction & Non-Fiction Books,
- Management International Edition Adult Learning & University Books