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Condition
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
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Book Title
Freedom from Command and Control: A Bett
ISBN
9780954618308
Publication Year
2003
Type
Textbook
Format
Paperback
Language
English
Publication Name
Freedom from Command and Control: a Better Way to Make the Work Work
Item Height
230mm
Author
John Seddon
Publisher
Vanguard Consulting LTD
Item Width
155mm
Subject
Management
Item Weight
276g
Number of Pages
300 Pages

About this product

Product Information

This is a management book that challenges convention and aims to appeal to a wide target audience. Seddon argues that while many commentators acknowledge command and control is failing us, no one provides an alternative. His contention is the alternative can only be understood when you see the failings of command and control by taking the better - systems - view. There is little in the book that you would find in a normal management curriculum. Seddon is scathing and controversial about leadership theorists, maintaining that leadership is being able to talk about how the work works with the people who do it. The book provides practical advice and examples of how to put this into place. Packed with illustrations of the unintended consequences of command and control thinking, you will be amazed that management of our organizations should be so appalling. You will see how customer service is poor and carries high costs and that changing the way the work is designed and managed will result in lower costs and better service. But, as Seddon points out, these are things managers cannot see from their current position. Managers don't know what they don't know. Seddon's case is that taking this view teaches managers to change their thinking, and he shows how the very observations they make when understanding what he calls the what and why of current performance as a system become the building blocks of the systems solution. And also illustrates the solutions for the cases he uses.

Product Identifiers

Publisher
Vanguard Consulting LTD
ISBN-13
9780954618308
eBay Product ID (ePID)
89767554

Product Key Features

Author
John Seddon
Publication Name
Freedom from Command and Control: a Better Way to Make the Work Work
Format
Paperback
Language
English
Subject
Management
Publication Year
2003
Type
Textbook
Number of Pages
300 Pages

Dimensions

Item Height
230mm
Item Width
155mm
Item Weight
276g

Additional Product Features

Title_Author
John Seddon
Editor
John Seddon
Country/Region of Manufacture
United Kingdom

Item description from the seller

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Value added tax number:
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1***1 (1130)- Feedback left by buyer.
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a great book. thank you
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