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Customer Service Training 101 Quick and Easy Techn
Condition:
More than 10 available / 1 sold
Postage:
£16.62 (approx EUR 19.52) Express Delivery to United States via eBay's Global Shipping Programme. See detailsfor postage
Located in: Fairford, United Kingdom
Import charges:
Free amount confirmed at checkout
Delivery:
Estimated between Tue, 11 Jun and Thu, 20 Jun to 43230
Includes international tracking
Returns:
Payments:
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Seller information
- 98.8% positive Feedback
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:386828936824
Item specifics
- Condition
- Book Title
- Customer Service Training 101 Quick and Easy Techn
- ISBN
- 9780814438916
- Publication Year
- 2018
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service Training 101: Quick and Easy Techniques That Get Great Results
- Item Height
- 235mm
- Publisher
- HarperCollins Focus
- Item Width
- 159mm
- Subject
- Management, Marketing
- Item Weight
- 330g
- Number of Pages
- 240 Pages
About this product
Product Information
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions * Speak and write effectively * Listen attentively * Identify needs * Develop trust, establish rapport, and make customers feel valued * Connect with people in person, on the phone, or via email or social media * Confidently handle customer complaints * And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814438916
eBay Product ID (ePID)
25046681747
Product Key Features
Publication Name
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Format
Paperback
Language
English
Subject
Management, Marketing
Publication Year
2018
Type
Textbook
Number of Pages
240 Pages
Dimensions
Item Height
235mm
Item Width
159mm
Item Weight
330g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Pbshop.co.uk Ltd
Angela Gillett
Unit 22, Horcott Industrial Estate
Horcott Road
Fairford
Gloucestershire
GL7 4BX
United Kingdom
Value added tax number:
- AT 685613994
- GB 203170464
Trade registration number:
- 09366362
I provide invoices with VAT separately displayed.
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:386828936824
Postage and packaging
Item location:
Fairford, United Kingdom
Posts to:
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| Postage and packaging | Import charges | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £16.62 (approx EUR 19.52) | See import charges at checkout | United States | Express Delivery (International Priority Shipping) | Estimated between Tue, 11 Jun and Thu, 20 Jun to 43230 |
| Dispatch time |
|---|
| Will usually dispatch within 3 working days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #386828936824
Sales tax for an item #386828936824
Seller collects sales tax/VAT for items dispatched to the following states:
| County | VAT rate |
|---|
Returns policy
| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
The buyer is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
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Registered as a business seller
Seller Feedback (277,162)
o***6 (3240)- Feedback left by buyer.
Past month
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Goods as described. Good Ebayer +++++++++++++
a***a (289)- Feedback left by buyer.
Past month
Verified purchase
Nice clear and practical suggestions for navigating the many challenges of the lives of the neuro less typical.
u***w (314)- Feedback left by buyer.
Past month
Verified purchase
Spot on ... A+++++
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