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Ringold - Citizens and Service Delivery Assessing the Use of Social A - M555z
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eBay item number:386941338172
Item specifics
- Condition
- Fiction/Non-Fiction
- Non-Fiction
- Genre/Subject
- POLITICAL SCIENCE / Public Policy / Social Services Welfar
- Brand
- NA
- Weight
- 0.21
- Style
- NA
- Title
- Citizens and Service Delivery Assessing the Use of Social Accoun
- Release Title
- Citizens and Service Delivery Assessing the Use of Social Accoun
- Record Grading
- New
- Sleeve Grading
- New
- Platform
- NA
- Size
- NA
- Film/TV Title
- Citizens and Service Delivery Assessing the Use of Social Accou
- Colour
- NA
- Material
- NA
- Department
- NA
- Binding Type
- Perfect
- Item Length
- 228.6
- Item Width
- 152.4
- Item Height
- 8.13
- Main Stone
- NA
- Connectivity
- NA
- Model
- NA
- ISBN
- 9780821389805
- Publication Year
- 2011
- Type
- Textbook
- Format
- Paperback
- Subject Area
- Social Services
- Language
- English
- Publication Name
- Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in Human Development Sectors
- Publisher
- World Industries Bank Publications
- Subject
- Government, Finance
- Number of Pages
- 148 Pages
About this product
Product Information
In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various social accountability tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens - individually and collectively - can influence service delivery through access to information and opportunities to use it to hold providers - both frontline service providers and program managers - accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.
Product Identifiers
Publisher
World Industries Bank Publications
ISBN-13
9780821389805
eBay Product ID (ePID)
113240846
Product Key Features
Subject Area
Social Services
Publication Name
Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in Human Development Sectors
Format
Paperback
Language
English
Subject
Government, Finance
Publication Year
2011
Type
Textbook
Number of Pages
148 Pages
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
iHaveit UK Ltd
Michael V
20 Pontings Close
Blunsdon
Swindon
Wiltshire
SN26 7AH
United Kingdom
noah_cin@ihaveit.io
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- GB 343612519
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- 11290771
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eBay item number:386941338172
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Item location:
GB, United Kingdom
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