TERMS & CONDITIONS
Returns
We are a Family business, Established in 1954 and pride ourselves on customer service and satisfaction.
If you have any query, please do not hesitate to contact us - 01642 486666 / 01642 485485 (Local rate)
We hope you will be completely satisfied with any product purchased from us, but if you wish to return an item, simply
return it to us within 28 days for a refund.
Returning Unwanted goods
We try and make the return of goods as quick and easy as possible however there are a few conditions :
To be eligible for a refund items must be :
• Unused / Unworn and in a re-saleable condition
• Clean and free from odours and marks
• Complete with the manufacturers original packaging
• Swimming Goggles must be unused and free from scratches or watermarks
• Clothing Tags should be still attached and hygiene strips in place where applicable
• When trying on clothing or swimsuits, underwear must be worn
Exchanging Goods
When returning goods due to incorrect sizing and a replacement is required- please indicate on the form below the
items / sizes / colour you would like for the replacement items. If you require items that are of a different value to
items you have returned, we will contact you for any payment difference.
Please make sure to fill in your contact details and original order number below
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods is due to an
error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you
originally paid on your order. Please allow 7 days for refunds to be processed and credited to your card.
If a product from us is faulty when delivered, please contact our customer service team on the number below.
Please have your order number ready with details of the fault and we will advise you how to proceed
Goods should be returned via an insured, traceable service (it is advisable to make a note of any tracking details)
Returns Address - Denney Diving, 54 The Esplanade, Redcar, Cleveland, TS10 3AG
Customer Services Number - 01642 486666 / 01642 485485 (Local rate)
Cancellation Period
You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, You must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.
When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund.
General returns / faulty product information
We always aim to please, so if you are not entirely satisfied with your purchase- just give us a call 01642 486666 (calls charged at local rate), and we will do our utmost to help. Your statutory rights remain unaffected. For all Returns / Customer Support contact us on 01642 486666 (calls charged at local rate)
Order Processing
We try to dispatch most orders the same day if received before 4pm (Monday-Friday)
On the odd occasion we may run out of stock of certain products, but normally have more stock arriving every few days.
If a product ordered is out of stock, we will contact you asap to let you know of any shortage.
On certain occasions we may not be re-stocking / discontinuing an out of stock item ordered, and on this occasion we will contact you to let you know and either offer an alternative or cancel for a full refund.
If we have mistakenly under priced an Item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item for you. In these circumstances, we will notify you with the correct price so you can decide wether you wish to cancel or continue with the item at the correct price
