Please NOTE: We do reserve the right to Cancel any order under current circumstances due to limited Human Resources working at any single time !!
Our eBay Store Terms & Conditions (Please Read Carefully):
Please note that if you are buying any item from our eBay shop then it means you are accepting our all terms & conditions.
Change of Order:
Please place your order carefully, if you are not sure about anything than please ask us before placing your order to avoid any problem via eBay message centre. Please keep in mind that due to the automated order processing system we use, we are unable to change your order once you have placed it, so please make sure you are purchasing correct colour and size you need and please do not leave any change of colour or size request on Seller Notes or Message to Seller box as this will not be picked, also ensure that the delivery address you select at the checkout is the one you want delivery to. No amendments can be accepted once we have received your order & it is not always possible for us to stop or change your order even if you left a message for us. Any issues or request can only be made through eBay message centre and NOT via Seller Notes.
PLEASE DO NOT ADD ANY MESSAGE IN SELLER NOTES OR ‘’MESSAGE TO SELLER’’ AT CHECKOUT AS WE ARE UNABLE TO ACTION YOUR URGENT REQUEST FROM THERE DUE TO AUTOMATED SYSTEM WE USE AND PLEASE ALWAYS SEND US MESSAGE THROUGH EBAY CONTACT SELLER PAGE. PLEASE ALSO BEAR IN MIND THAT WE AIM TO RESPOND MESSAGES WITHIN 2 WORKING DAYS AND CAN NOT BE HELD RESPONSIBLE IF ORDER IS SHIPPED IN THE MEANTIME AS UNDER CURRENT CIRCUMSTANCES, WE ARE OPERATING WITH LIMITED HUMAN RESOURCES.
Size & Colours:
Please use the drop down menu of size & colour to check what you required to order & if it is available or not. Please choose the colour to see its picture in the eBay picture gallery & then select size menu to see the availability of size you want to order.
Colours of Garments:
Please note that pictures are taken from original garments and the colours of garment may slightly vary from pictures shown in our eBay AD due to the studio lighting effects or Camera Effects. Please see washing instructions of the garment before washing to avoid any problem of colours & graphics.
Message Response & Holidays:
Please give us 48 working hours to reply messages & please keep in mind that we do not work 24/7 or on weekends and public holidays.
Returns & Refunds:
We accept all returns within 30 days from the date of sale provided that they are not faulty and returned in resalable condition with original condition and packaging. Garments should be returned in appropriate undamaged packaging and in a resalable condition. Goods will not be taken back if they are soiled/damaged/ washed/ altered/used/ dirty/ perfumed and/or sent back in poor/inadequate packaging and without original Tags. Please contact us by eBay messaging system for the returns procedure & address. Any damage or quality related issue needs to be notified within 14 days of receipt of order and item should not be in used condition or washed. We accept no responsibility of quality issues after wash or after 14 days of receipt as item is classed as used. We do not offer free returns service so customer will bear all the cost of returns. Refunds will be issued for the sale price of items only. Please send the items back to us by a traceable method because sometimes items get lost in the post & if we do not receive your item then we will not be able to issue refund. Please keep in mind that according to our company’s policy we do not accept returns of undergarments due to hygiene reasons, so please be sure what you are buying.
**PLEASE NOTE: We do not charge Handling/Restocking fee on any returns if order value is below £40. For orders over £40, Handling/restocking fee of 15% will be applied and deducted from total order value and refund will be processed excluding 15% Handling charge**
Personalised Embroidered/Printed Garments: All Garments that have been embroidered/Printed cannot be returned or exchanged. They are specifically made on orders and once personalised they are no longer eligible for any exchanges/refunds.
Leaving Feedback:
Our feedback system is automated and a positive feedback will be left within minutes of your purchase. If you are not happy with our item or service then Please contact us first before leaving neutral or negative feedback, if you have any issues with your order, we always try to help out our customers in every possible way. Please keep in mind that leaving negative feedback helps nobody, neither buyer nor seller.
Our Liability:
We are only responsible for the goods sold by us. We do not accept any liability of damage to third party item loss due to handling of our items. The maximum responsibility for the goods sold we accept is full refund of item cost and the reasonable postage cost reimbursement.
Item Not Received:
All items are shipped within 24 hours of receiving payment. Normally 80-90% people receive their items within 2-5 working days however sometimes it takes longer due to unexpected circumstances at Royal Mail end which unfortunately is out of our hands. All items are handed over to the Royal Mail, which sometimes fail to deliver on time for unknown reasons. Royal Mail guidelines state we should allow 15 working days for UK orders and 28 working days for international orders from the date of dispatch before an item is considered lost. We sincerely apologise for this delay and thank you for being patient and understandable.
In the meantime please check with your local Delivery or sorting office just in case they tried to deliver it while you were out. Please let us know if your item does not arrive in 15 working days, after that time your item will be considered lost & we will ask you to confirm your address to issue a replacement or a refund whichever option is preferred by you. We apologise for any inconvenience caused & thank you for your co-operation; we highly appreciate your business.
