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Managing Knock Your Socks Off Service by Chip R Bell & Ron Zemke
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ApproximatelyEUR 3.23
- Buy it nowManaging Knock Your Socks Off Service by Chip R Bell & Ron Zemke
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Located in: Del Rio, Texas, United States
Delivery:
Estimated between Sat, 1 Jun and Thu, 6 Jun to 43230
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Registered as private seller, so consumer rights stemming from EU consumer protection law do not apply. eBay Money Back Guarantee still applies to most purchases.
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eBay item number:404035352186
Item specifics
- Condition
- Subjects
- Personal & Professional Development
- ISBN
- 9780814477847
- EAN
- 9780814477847
- Book Title
- Managing Knock Your Socks Off Service
- Item Length
- 9in
- Publisher
- Amacom
- Publication Year
- 1992
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.5in
- Genre
- Business & Economics
- Topic
- Customer Relations, General
- Item Width
- 6in
- Item Weight
- 12 Oz
- Number of Pages
- 136 Pages
About this product
Product Information
In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die - or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train - and support - employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes." "
Product Identifiers
Publisher
Amacom
ISBN-10
0814477844
ISBN-13
9780814477847
eBay Product ID (ePID)
1009122
Product Key Features
Book Title
Managing Knock Your Socks Off Service
Format
Trade Paperback
Language
English
Topic
Customer Relations, General
Publication Year
1992
Genre
Business & Economics
Number of Pages
136 Pages
Dimensions
Item Length
9in
Item Height
0.5in
Item Width
6in
Item Weight
12 Oz
Additional Product Features
Age Range
17-17
Illustrated by
Bush, John
Target Audience
Trade
Lccn
91-048064
Dewey Decimal
658.8/12
Series
Knock Your Socks Off Ser.
Dewey Edition
22
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:404035352186
Postage and packaging
Item location:
Del Rio, Texas, United States
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.13 (approx EUR 3.81) | United States | Economy P&P (USPS Media MailTM) | Estimated between Sat, 1 Jun and Thu, 6 Jun to 43230 |
| Dispatch time |
|---|
| Will usually dispatch within 3 working days of receiving cleared payment. |
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Returns policy
| After receiving the item, cancel the purchase within | Refund will be given as | Return postage |
|---|---|---|
| 30 days | Money back | Buyer pays for return postage |
The buyer is responsible for return postage costs.
| Return policy details |
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| Returns accepted |
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Registered as a private seller
Thereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
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