J & C R Wood Limited is a registered company in England & Wales (Reg No. 07573833)
Our registered office is also our trading address : 66 Clough Road, Hull, ENGLAND, HU5 1SR
We are registered for VAT No. GB 167 9166 23
Product Information
The displaying of a product on the Site of does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.
Prices
All prices quoted are in pounds (£) sterling and include VAT at 20% (or 0% for books and gift vouchers which are zero rated). They exclude any delivery charges, but these will be clearly set out when you place your order and will be added to the total order value once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Prices may change at any time prior to acceptance of your order.
In the unlikely event that the price of an item has been incorrectly advertised on the site, we will endeavour to contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel your order and any sum debited by us from your credit/debit card will be refunded in full to the same card where possible or by cheque if not. We will not be obliged to supply products at the incorrect price.
Payments
Payment will be with order unless otherwise agreed.
The right to refuse or restrict any order is reserved.
All orders are subject to availability of stock. Sometimes we may have to cancel your orders if we are out of stock of items which are discontinued. Our acceptance of an order takes place on authorisation of your payment through PAYPAL, at which point the contract will be made and your account will be charged.
In the case of all orders, a VAT Invoice will in most cases be sent seperately to the goods through the post to the address you stipulate when ordering.
Our published carriage charges apply only to addresses in the United Kingdom. We can supply to selected addresses in countries outside of the UK but we ask you to contact us and identify where you are based and the items from our site you are interested in purchasing and the quantities of each item. If we are able to supply you we will send back a quotation including delivery and payment terms or we will direct you to the regional distributor and ask them to service your request wherever possible.
Our aim is to dispatch all orders received before 1.00p.m on the same day, and then deliver your order within 3 working days from dispatch. Most orders are delivered within 3 days, where stock availability allows, but in extreme cases you may have to allow up to 28 days for delivery. Thankfully, such cases are rare and we will take every sensible measure to advise you long delays and give you the option to cancel your order. Please note that our carriers do not normally deliver at weekends or on public holidays.
Occasionally, due to the size and nature of the items ordered, we may have to send you order as more than one parcel and sometimes we may elect to send these parcels by more than one different courier.
If you request your order to be delivered on a quicker (next working day) service*, we will dispatch your order accordingly if we can and provided it is received here before 2.00p.m and your payment is authorised quickly and the goods are available in stock. If we cannot, you will not be charged the premium and we will take every sensible measure to advise you accordingly. Note, orders received on after 2 p.m on a Friday or the day before a holiday will be despatched on the following working day on a Next Day service.
We know you expect a fast delivery and we are constantly working to improve our targets.
*This only applies to addresses on the UK Mainland (Delivery to Isle of Wight, Isle of Man, Channel Isles, N.Ireland, Scottish Highlands & Isles may take an extra 1 or 2 days.
Guarantee
All of our products, with the exception of punch pins and blades, are guaranteed for one year from the date of invoice (dispatch date). In the unlikely event of a fault occurring in fair and normal use (as per the relevant published specifications), we will repair the item concerned. If we are unable to repair it we will replace it or failing that, refund the money paid for it in full.
Due to a policy of constant development, J & C R Wood Limited reserves the right to alter designs, specifications and prices without prior notice.
Technical Queries
Should you have any technical queries regarding any aspect of the Metalcraft range, our team of experienced and qualified support staff is on hand to help you. Simply contact us as per the About Us section above.
This is not intended to be a full statement of all your rights under Distance Selling Regulations. Full details are available from your Local Authority’s Trading Standards Office of your Local Citizen’s Advice Bureau.
