BEFORE YOU BUY PLEASE ENSURE IF IT IS CORRECT ITEM/PARTS TO YOUR CAR
Delivery /Cancellation / Returns Policy
1/Here at AUTOVIP 24 we want you to be delighted every time you shop with us. Occasionally though, we know you may want to change your mind and cancel or return items. If your item has not been shipped and you have not received a dispatched email please contact us immediately and we will do our best to stop your order being processed. If you have received a dispatched email or your item, and it is not what you want you can return it at any time up to 14 working days after the day of delivery. To do this simply return the item to us, you do not have to give any reason why but a brief explanation may help us to improve the service we offer to customers in the future. Please ensure the goods are packaged adequately to protect against damage, with their original boxes along with a copy of the invoice/delivery note.
2/Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item(s) that has been deliveried within a period of 14 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products.
3/If the item is returned un-opened and in its original re-sellable condition then a full refund of the purchase price of the item will be given.(not for postage )
Please note that you will be responsible for the costs of returning the unwanted goods
4/Please note that we will NOT refund any item that has been fitted, modified, painted or otherwise not in original condition.
5/Please note that you will be responsible for the costs of returning the unwanted goods. We can also arrange for collection of the item from your residence at your cost.
6/As soon as we receive the item back from you, and it has been checked, we will refund the relevant part of the purchase price for that item, normally within 2 working days.PLEASE SEND US PAYPAL ADDRESS(EMAIL)
7/Lost or Damaged Items
Please accept our apologies if you item has not arrived and maybe lost in transit. If your item is lost in transit we will send you out another item or refund you in full, this is done after confirmation of the loss from the delivery service is ascertained (normally after 15-20 working days) l items are sent by courier or recorded delivery unless otherwise stated. Approx delivery times are stated in the listing; however please allow a reasonable amount of time to pass to allow for any delays beyond our control (i.e. postal strikes). Any claim(s) made for lost or missing items sent by recorded delivery will only be valid after 15 working days (this excludes weekends & Bank holidays). In the event of an item not being delivered within a timely manor, firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the goods, and if nobody was present to sign for the delivery, the parcel will have been returned to the postal sorting depot. Royal Mail will return any item(s) to us that are not collected within approx 7-10 days. If the goods have been returned to us, please contact us to arrange re-delivery – Please note we reserve the right to charge a further delivery charge to re-deliver your goods. If the goods are not at your local sorting office please contact us to inform us that your goods have not arrived. No replacements or refund for lost items will be despatched until their loss is confirmed by the delivery agents ( Royal Mail or delivery courier)
8/If your item is damaged in transit please inform us immediately so we can take the necessary steps to claim from the delivery service and send you a replacement. In most cases we will require the item back o to do this. Please ensure you check the item BEFORE you sign for it, if you do not have time to check please sign for it but include the words "Unchecked maybe damaged" this will enable us to claim from the delivery company !
Faulty GoodsAll items must be checked on delivery wherever possible any damages must be noted on the delivery note or refused and sent back with the driver. If unable to check goods the delivery note must be signed for unchecked and reported to us within 6 hours.
We will not accept goods back for damages if the delivery note is signed as received in GOOD CONDITION .All items must be checked on delivery wherever possible any damages must be noted on the delivery note or refused and sent back with the driver.
We do our best to describe all good accurately stating the vehicles that the goods will fit and try to supply a correct picture of the item you are buying. Sometimes colours may vary due to lighting at the time the picture was taken, and we often use pictures supplied to us direct from suppliers. We may also occasionally use a library picture if a suitable picture is not available at the time of listing. If you have received your goods and are not happy with them you can return them within 14 working days under the cancel/return policy .
9/If however we have sent you completely the wrong goods please return the item complete with original packaging for either a full refund or replacement of the correct item if still available.
11/Refunds. Please note that all refunds will be reimbursed to you via the same method or original payment, ie if you paid via PayPal then you will be paid back into your Paypal account.
To return any item, simply return it to us along with your name, address & telephone number, correct item details & item number if an eBay purchase.
12/Items returned with no paperwork, name and address will not be dealt with *
13/The order cannot be modified after checkout has been completed. We do not accept situation that buyer placed order for one part and expect from us one oder part.
14/Please make sure your Paypal/EBAY address is verified before sending payment. We cannot change any address after checkout has been completed. Please make sure you submit your correct address.
15/We request that customers contact us before leaving NEGATIVE feedback. We will do our best to help AND WE WILL RESOLVE ANY ISSUE
16/ UNCEOLLECTED ITEMS OR WRONG ADRESS ETC - 20% re-stocking charge will be applied for uncollected items or orders with wrong or incomplete address - the buyer will be charged for resending fee
Thank you for shopping with us.
