Items where the delivery is quoted as 'free' applies to Mainland UK only on Heavy and bulky items, where the use of a courier is needed areas that will be charged an additional surcharge are Highlands, Isle of Wight, Channel Islands and Northern Ireland.
Please also note that click and collect orders are to be a maximum of 14kg, anything more will be sent to your default home address.
Livestock deliveries will be made via Royal Mail Special Delivery service. This is a special service which is designed to ensure that your corals and livestock arrives to you just as it left us, healthy and happy. We use food standard insulated boxes, we also add heat packs to your box when the weather is colder.
Although we make every effort to ensure the well being of our corals and livestock during transportation, fatalities can occasionally happen. If any coral or livestock is found to be dead on arrival please inform us immediately, but not later than 4 hours after receiving the package. Any longer than this and we will be unable to offer you a replacement or credit. Please note the following conditions:-
1/ We will need photographic evidence of the coral or livestock that arrives DOA in the original unopened bag.
2/ Our Live Arrival Guarantee does not cover the shipping cost and a full credit of the coral(s) ONLY will be offered towards a future purchase or coral(s) or mobile inverts but credit cannot be used toward the shipping/delivery charge. If we have a like for like replacement available you would need to pay for shipping on any coral exchanges.
3/ We do NOT offer any alive guarantee for items shipped OUTSIDE of mainland UK, all orders posted or shipped outside of mainland UK are shipped at the buyers risk. This includes Northern Ireland.
Thankyou for your custom.
