About Us
Nova Health Products Ltd. is an online discount retailer of health, diet and sports supplements. We have a firm commitment to quality goods at exceptional prices. Our friendly staff are here to help you with any questions or advice you need - so call us on 01606 780266
Nova Detox is a trading name of Nova Health Products Ltd.
Company Registration Number: Registered in the UK - 5567082
VAT Registered GB874482292
Our contact address is:
Nova Health Products Ltd.
c/o Thinkprint, Cameron court
Winnington
Northwich
Cheshire
CW8 4DU
United Kingdom
Telephone 01606 780266
E-mail info@novadetox.com
Terms & Conditions
Terms and Conditions
1. Nova Health Products Ltd.
a) Nova Detox is a trading name of Nova Health Products Limited
b) The material in the Web Site is copyright to Nova Health Products Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
2. Web Site Information
a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
3. Description of Products
a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
4. Ordering Products
a) You may order products from the Web Site by submitting a completed order form through the check out procedure.
b) We will acknowledge your order by sending an acknowledgement of payment e-mail to the address you have given, when the order is processed you will receive an order acceptance and dispatch email, the sending of this e-mail (whether or not it is received) makes the contract between us.
5. The Price and Payment
a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
c) Payment is made through Paypal at the time we accept your order. Refunds will generally be made by means of a credit to your Paypal account.
d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
6. Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
7. Cancelling Orders
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned above. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service
c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.
8. General
a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.
b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
Privacy Policy
Nova Health Products Ltd. will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.
At Nova Health Products Ltd.. our customers' security is very important, therefore all payments are taken through Paypal's secure system.
Help
If you cannot find a particular product you are searching for, please email us and we will endeavour to find the product for you.
Ordering
1. Order Online
2. Order via Post - you may send us a cheque via post to place an order.
If you wish to pay by cheque please mail your payment along with your name, address, phone number and order description to:
Nova Health Products Ltd.
c/o Thinkprint, Cameron court
Winnington
Northwich
Cheshire
CW8 4DU
United Kingdom
Please specify which product(s) you are ordering and where you would like your products to be despatched to.
Please be aware that placing your order using a cheque may mean a delay in delivery time as we need to make sure that payment clears to our bank.
Returns
We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition, return the unopened goods to the following address and we will process a full refund for the returned part;
Nova Health Products Ltd.
c/o Thinkprint, Cameron court
Winnington
Northwich
Cheshire
CW8 4DU
United Kingdom
Our products are manufactured under the most stringent conditions.
We reserve the right to limit quantities.
If you have a promotional coupon, you can redeem it against your order on the first page of the checkout process. There is a coupon box below your order and delivery details, and above the payment area.
Simply add your coupon code and hit "Enter Code". Once the page refreshes you will see the coupon value deducted from your order.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Volt Retail Ltd., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Faulty Goods
We retain the right to request a return of the faulty goods with the consignment number on the outside of the box, by recorded delivery to the below address, and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods and postage paid, including a refund for any additional return postage costs.
For any lost goods please contact our Customer Service department info@novadetox.com
Please Note: Lost parcels must be reported within 30 days of despatch, we will not be liable for any loss should you fail to do this.
If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 30 days after the delivery date) to the following address. We will not be liable for any damage if you fail to do this.
If you have forgotten your username or password, simply click "Login/Register" button at the top left of the page and enter your email address and then choose "Send me my Password". We will then email you your username and password.
You will be able to update your Billing details and update your Shipping details from this screen by clicking on the "Update Billing Address" or "Update Shipping Address" button.
If you are already logged in, the process is exactly the same but you will have to click on the "My Account" button at the top left of the page.
What do you do with my data?
Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of Nova Health Products Ltd.
However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers and product launches. We are constantly looking to improve our business and the service we offer so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted and if you do not wish to be contacted by us, we will respect this.
Disclaimer
This information (and accompanying material) provided by Nova Health Products Ltd. is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. Nova Health Products Ltd. strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Nova Health Products Ltd. strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
