Sony Xperia X F5121 32GB Black (Unlocked) - 1 Year Warranty - Grade A Excellent

eBay item number:

202227634273

Seller assumes all responsibility for this listing.

Last updated on 24 Mar, 2018 19:41:47 GMT View all revisions

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Item specifics

Condition:	Seller refurbished : An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned and repaired to full working order and is in excellent condition. This item may or may not be in its original packaging. See the seller’s listing for full details. See all condition definitions- opens in a new window or tab
Seller notes:	“Fully tested and restored to factory settings by our in-house technicians.”

Condition:

Seller refurbished :

An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned and repaired to full working order and is in excellent condition. This item may or may not be in its original packaging. See the seller’s listing for full details. See all condition definitions- opens in a new window or tab

Seller notes:

“Fully tested and restored to factory settings by our in-house technicians.”

Brand:	Sony	Colour:	Black
MPN:	1303-3116	Lock Status:	Network Unlocked
Network:	Unlocked	Processor:	Hexa Core
Storage Capacity:	32GB	Memory Card Type:	MicroSD
Connectivity:	Bluetooth, NFC, Wi-Fi	Operating System:	Android
Style:	Bar	Screen Size:	5"
Model:	Xperia X	Camera Resolution:	13.0MP
Features:	Camera, Colour Screen, Email, Fingerprint Sensor, Internet Browsing, MMS (Multimedia Messaging), MP3 Player, Sat Nav, Touch Screen, Video Calling	RAM:	3GB
Bundled Items:	USB Cable	EAN:	Does Not Apply

Product details

Product Information
The Sony Xperia X F5121 runs on Android and offers a user-friendly interface and useful features. This graphite black smartphone is powered by a reliable hexa-core processor, ensuring a stable performance. It features a 5-inch display that gives you a clear view of your digital content. Compatible with 3G, 4G and Wi-Fi networks, this smartphone allows you to download games and apps, browse websites and share files. With its 23 MP camera, this device lets you capture photos and videos on the go. In addition, it offers a storage space of 32 GB.

Product Identifiers
Brand	Sony
Family Line	Sony Xperia X
Model	F5121
Network	Unlocked
MPN	1303-3116
EAN	7311271566625
Type	Smartphone

Key Features
Storage Capacity	32GB
Colour	Graphite Black
Network Technology	GSM, LTE, UMTS
Style	Bar
Operating System	Android
Camera Resolution	13.0MP

Memory
Supported Flash Memory Cards	Micro SD

Battery
Battery Type	Lithium-ion Battery
Battery Capacity	2620 mAh

Display
Display Technology	Full HD
Screen Size	5"

Other Features
Touch Screen	Yes
Bluetooth	Yes
Digital Camera	Yes
GPS	Yes
Email Access	Yes
Internet Browser	Yes
Speakerphone	Yes

Business seller information

Kempf Enterprises Ltd T/as Second-HandPhones.Com

Kempf House, Unit 13

Castle Park Road, Whiddon Valley Ind. Est.

Barnstaple

Devon

EX328PA

United Kingdom

Complete information

Trade registration number: 08490759

VAT number:

GB 137908488

Terms and conditions of the sale

Cancellation

We aim to same day dispatch all orders received before 4pm Monday to Friday (excluding UK Bank holidays) therefore if you wish to cancel an order we will need to know prior to 4pm on the day of dispatch. To guarantee that your order has been cancelled we would advise that you call us directly on 01271 553 553 during working hours (9am to 5.30pm Monday to Friday) and contact us via email outside of these times.

Returns

If you have changed your mind for whatever reason we offer a 14 day returns period starting the day after you receive your order, which is extended to 30 days for faulty items, coupled with our comprehensive 12 months parts and labour warranty.

Returns Process

Ensure that the handset (s) is in exactly the same condition as it was when received and that it has not been damaged whilst in your care
Please contact us to request a returns number
Backup all the data from your handset, then factory reset and wipe your handset – ENSURE YOU REMOVE ANY SECURITY LOCKS – REFUNDS WILL NOT BE PROCESSED IF YOUR DEVICE IS LOCKED
Fill out the returns form and send with your handset – please note that failure to provide the full information on your returns form will result in a delay in processing your refund
Carefully package your item including all accessories originally received and send it to the following address: Kempf Enterprises Limited – RMA Department - Kempf House – Unit 13 Castle Park Road – Whiddon Valley Industrial Estate – Barnstaple – EX32 8PA - UK
Send via a secure tracked and insured service – please note that the item is your responsibility until it is safely received at our warehouse

Refunds

We aim to process all refunds or notify you if there are any issues on the same working day that a return is received (excluding UK Bank holidays), however please note that during busy periods this can take up to 48 hours.

Warranty

What is covered?

If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labour to either repair or replace your warranty return with a like for like model. Replacements will be issued in accordance with the specification of the handset returned.
Should there be any differences in make, model, colour, memory or network, then this will be agreed by both parties.
We aim to repair or replace all warranty returns within a reasonable time, but lead times will vary depending on the availability of stock and/or replacement parts.

What is not covered?
This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.
We do not cover defects and/or damage resulting from: 

Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration.
Any disassembly, repair, alteration or modifications carried out by anyone other than Second-Hand Phones.com 
Misuse, abuse, negligence or an accident howsoever caused. 
Improper testing, operation, maintenance, installation, or any alteration or modification of the product. 
This warranty will not be available: a) if the serial number or warranty seal on the product is illegible, has been defaced or removed; or, b) without any proof of purchase.
We do not cover any phones for water damage; this includes phones which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time and as a result we cannot guarantee that a second-hand phone's seal will still be intact.

We do not cover consequential or incidental damages, including but not limited to; loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further. 

Full terms and conditions are available at http://second-handphones.com/terms-conditions

Fees & Charges

In all instances the buyer assumes responsibility for the return costs.

All handset returns are processed through the our quality control process which is the same process that is used prior to any unit being dispatched.
All our handsets are sold with a USB charging cable, if this is not returned we will deduct £2.95 from your refund to cover this cost.
If a handset is returned to us and is found have a security lock in place which prevents our engineers completing their tests, your refund will not be processed until this has been removed.
To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we will charge a restocking fee of £7.95 per unit once the security lock has been removed.
In the event that you do not provide the correct details or remove the security lock, your refund will be declined.

If our QC process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund.

If your handset(s) is not eligible for a refund we will return it to you upon receipt of £9.95 for the return postage charge and processing costs, if funds are not received within 30 days your handset(s) will be destroyed.

Description 

All of our products are graded and the cosmetic condition will be specified in the listing with a description of what to expect. Each product will match the description. We grade our handsets accordingly based on the market research we have conducted from a vast array of people from varying age groups, different backgrounds and income levels.

All of our refurbished phones have been fully inspected, surgically cleaned and rigorously tested through our quality control program to ensure that they are in excellent working condition.

Grade C - An item that has been previously heavily used. The item will have signs of cosmetic wear and tear including scratches, scuffs, chips, cracks, dents and marks but is FULLY operational and functions for use as intended.

Refurbished Good - This product will show moderate signs of wear and tear, the item has been fully tested, restored to factory settings and is in excellent working order. You’re getting a great device at a great price!

Refurbished Very Good - This product is in very good cosmetic condition and although there may be some light signs of use, the item has been fully tested and is in excellent working order. You’re getting a great device at a great price!

Refurbished Pristine - This is an exceptional product showing no signs of use, it has been fully tested and is in excellent working order. You’re getting a great device at a great price!

Reversing a Transaction

We take fraud or attempted fraud very seriously and work closely with PayPal and the authorities to ensure that this doesn’t occur. If upon thorough investigation, PayPal deem a transaction to be potential fraud then they may take the decision to either contact the buyer for more information or reverse the funds back to the originating funding source. We apologise for any inconvenience that this may cause but maintain that it is necessary to protect the safety of all eBay members.

Incorrect addresses

It is the buyer’s responsibility to ensure that the address which is entered into eBay is correct and full. We regret that we cannot change or amend the address after purchase and so please do not ask us to do so. If you contact us prior to dispatch with regards to an incorrect address then we will do our utmost to prevent the package being sent and we will offer you a full refund so you can repurchase with the correct details. However, if this is not possible then unfortunately, it would be up to you to arrange collection from the incorrect address.
If the address you have entered is undeliverable and the package is returned to us then the item will be held in lost property for a period of 30 days. If we are unable to achieve contact within this time-frame then the item may be disposed of.

PO Box

Due to the majority of our overseas delivery methods requiring a signature upon receipt, we regret that it is not possible for us to ship to a PO Box address. If we receive an order containing a PO Box address then we will contact you to advise that the transaction will be refunded. You will then be welcome to repurchase with a full and complete domestic or business address.

Customs Import Duties

The buyer is responsible for any import duties or tax relating to a purchase which is made. We do not have access to the import duty rates which relate to a particular Country, nor can we amend Customs or invoice information to suit. 
Customers refusing to pay the relevant import duty and denying delivery taking place will not be refunded in any instance.

Delivery

Orders will be dispatched within 2 working days of confirmed payment. Products will be sent via a tracked Royal Mail or UPS service, including international orders.
Your eBay order will be updated with the tracking information and courier once it has been dispatched.

In the rare event an order doesn’t arrive, then we adhere to courier’s terms and we cannot accept a claim for loss unless at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
Any damages or loss must be reported within 24 hours of delivery.

Partial Refunds

Under no circumstances would we offer a partial refund upon receipt of a complaint in terms of functionality or cosmetic condition. If you are unhappy with the item you have received for any reason, please contact us within 30 days and return for a refund or exchange. 

Data Loss

Second-Hand Phones.Com will not under any circumstances guarantee any data such as contacts, images, apps, etc will be retained during the repair process.

VAT and Invoice Requests

The majority, but not all, of our handsets are sold under the Marginal VAT Scheme for Second-Hand Goods, unless otherwise stated.
These sales are subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies, please check the listing for the applicable VAT scheme.

Invoices will show total value inclusive of marginal VAT. If you are purchasing on behalf of a VAT registered company please note there is no VAT to be reclaimed.
If you would like an invoice with our VAT information then this can be provided but please be aware the value of VAT will show as zero if the product(s) you have purchased were sold under the marginal scheme.

Buyer notes

Whilst we will endeavour to accommodate a buyer’s request, we are not obliged to and any request can be considered a change to the terms and conditions of the sale on the buyer’s behalf.

Contact Details

Kempf Enterprises Limited T/as Second-Hand Phones.Com
Kempf House
Unit 13 Castle Park Road
Whiddon Valley Industrial Estate
Barnstaple
EX32 8PA
UK

Telephone: 01271 553 553 / 0800 270 7201
Email: info@second-handphones.com

Registered Company No. 08490759

We reserve the right to amend our terms and conditions at any point without prior notice.

E&OE

Returns policy

After receiving the item, cancel the purchase within	Return postage
30 days	Buyer pays return postage

The buyer is responsible for return postage costs.

Returns policy details
At Second-Hand Phones.Com we understand that sometimes our customers change their mind and need to return their handset and that is why we offer a 14 day change of mind returns period, which is extended to 30 days in the rare event that a handset develops a fault through no fault of your own for all of our fully working and tested handsets. Returns Process Ensure that the handset (s) is in exactly the same condition as it was when received and that it has not been damaged whilst in your care. Please contact us to request a returns number. Backup all the data from your handset, then factory reset and wipe your handset PLEASE ENSURE YOU REMOVE ANY SECURITY LOCKS – RETURNS WILL NOT BE PROCESS IF YOUR DEVICE IS LOCKED Fill out the returns form and send with your handset – please note that failure to provide the full information on your returns form will result in a delay in processing your return. Carefully package your item including all accessories originally received and send it to the following address: Kempf Enterprises Limited – RMA Department - Kempf House – Unit 13 Castle Park Road – Whiddon Valley Industrial Estate – Barnstaple – EX32 8PA - UK Send via a secure tracked and insured service – please note that the item is your responsibility until it is safely received at our warehouse. Refunds We aim to process all refunds or notify you if there are any issues on the same working day that a return is received (excluding UK Bank holidays), however please note that during busy periods this can take up to 48 hours. Fees & Charges In all instances the buyer assumes responsibility for the return costs. All returned handsets are processed through our quality control process which is the same process that is used prior to any unit being dispatched, if a handset is deemed to be in full working condition we will deduct a charge of £2.95 from your refund to cover this cost. All our handsets are sold with a USB charging cable, if this is not returned we will deduct £2.95 from your refund to cover this cost. If a handset is returned to us and is found have a security lock in place which prevents our engineers completing their tests, your return will not be processed until this has been removed. To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we will charge a restocking fee of £7.95 per unit once the security lock has been removed. In the event that you do not provide the correct details or remove the security lock, your return will be quarantined. If our QC process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund. If your handset is not eligible for a refund we will return it to you upon receipt of £9.95 for the return postage charge and processing costs, if funds are not received within 30 days your handset(s) will be destroyed as per our terms and conditions. You can contact us via eBay message or telephone on 01271 553 553 or 0800 270 7201 should you require any assistance at all. Our opening times are Monday to Friday 9am to 5:30pm. Please refer to our full Terms and Conditions for further information.
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.

Returns policy details

At Second-Hand Phones.Com we understand that sometimes our customers change their mind and need to return their handset and that is why we offer a 14 day change of mind returns period, which is extended to 30 days in the rare event that a handset develops a fault through no fault of your own for all of our fully working and tested handsets. Returns Process Ensure that the handset (s) is in exactly the same condition as it was when received and that it has not been damaged whilst in your care. Please contact us to request a returns number. Backup all the data from your handset, then factory reset and wipe your handset PLEASE ENSURE YOU REMOVE ANY SECURITY LOCKS – RETURNS WILL NOT BE PROCESS IF YOUR DEVICE IS LOCKED Fill out the returns form and send with your handset – please note that failure to provide the full information on your returns form will result in a delay in processing your return. Carefully package your item including all accessories originally received and send it to the following address: Kempf Enterprises Limited – RMA Department - Kempf House – Unit 13 Castle Park Road – Whiddon Valley Industrial Estate – Barnstaple – EX32 8PA - UK Send via a secure tracked and insured service – please note that the item is your responsibility until it is safely received at our warehouse. Refunds We aim to process all refunds or notify you if there are any issues on the same working day that a return is received (excluding UK Bank holidays), however please note that during busy periods this can take up to 48 hours. Fees & Charges In all instances the buyer assumes responsibility for the return costs. All returned handsets are processed through our quality control process which is the same process that is used prior to any unit being dispatched, if a handset is deemed to be in full working condition we will deduct a charge of £2.95 from your refund to cover this cost. All our handsets are sold with a USB charging cable, if this is not returned we will deduct £2.95 from your refund to cover this cost. If a handset is returned to us and is found have a security lock in place which prevents our engineers completing their tests, your return will not be processed until this has been removed. To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we will charge a restocking fee of £7.95 per unit once the security lock has been removed. In the event that you do not provide the correct details or remove the security lock, your return will be quarantined. If our QC process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund. If your handset is not eligible for a refund we will return it to you upon receipt of £9.95 for the return postage charge and processing costs, if funds are not received within 30 days your handset(s) will be destroyed as per our terms and conditions. You can contact us via eBay message or telephone on 01271 553 553 or 0800 270 7201 should you require any assistance at all. Our opening times are Monday to Friday 9am to 5:30pm. Please refer to our full Terms and Conditions for further information.

Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.

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Postage and packaging	To	Service	Delivery*
Free P&P	France	Standard Postage (Standard Int'l Postage)	Estimated delivery within 4-6 working days
£6.99	France	Express delivery (Express Int'l Postage)	Estimated delivery within 2-3 working days

time left	Current bid amount	+	Postage amount	Bid count
time left	current bid	+	postage & packaging	bids
Approximately:	Current bid amount Approximately:	+	Postage amount Approximately:
Import charges:	(estimated and based on current bid) To be provided at checkout

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Details about Sony Xperia X F5121 32GB Black (Unlocked) - 1 Year Warranty - Grade A Excellent

Seller information

Item information

Description

Postage and payments

Item specifics

Product details

Business seller information

Returns policy

Questions and answers about this item

Postage and packaging

Payment details

Immediate payment required for this item.

Mobile Phones & Communication > Mobile & Smart Phones

Picture Information

Details about Sony Xperia X F5121 32GB Black (Unlocked) - 1 Year Warranty - Grade A Excellent

Seller information

Item information

Description

Postage and payments

Item specifics

Product details

Business seller information

Returns policy

Questions and answers about this item

Postage and packaging

Payment details

Immediate payment required for this item.

Mobile Phones & Communication

>

Mobile & Smart Phones