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Managing your contact information

When you registered with eBay, you provided some basic information, such as your address and phone number. To use eBay effectively, it's important to keep this information accurate and up to date. If the information changes, you can update your account information and you don't need to register again.

From My eBay, you can change the following contact information:

  • Registered name, address (includes payment and delivery addresses), and telephone number.

    Note: Telephone numbers may not be a fax, pager, or disconnected number.

  • Email address – You will need access to the updated email address to complete the process. You don’t need to register with eBay again, just update your email address, and your other account information and member profile (including Feedback) is retained.

    Important: If you register again with a new email address, information associated with your old email address could be lost.


To change your contact information:
  1. Go to My eBay > Account

  2. Click Personal Information

  3. Click the Edit link next to the information you want to update.


In My eBay you can also:

  • Change Account information – Account type (business or individual), user ID, password, secret question, phone number, email address, profile and PIN.

  • Update financial information (for eBay seller's account) – Bank account information, credit card information, and automatic payment method.

For information on other information you can change in My Account (Preferences, Feedback, Seller Account, Subscriptions), see Managing Your Account with My eBay.

Requesting your personal data

You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request.

To submit a request from your eBay account:
  1. In My eBay, go to Account and select Personal information.

  2. Under Your eBay Data, click Edit.

  3. Follow the instructions to request your personal information.

If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorised parties.

The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.

Contact Customer Support

If you have an additional question about this subject, please email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

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