Search the Help pages (Does not search for items or products) Search Help Pagestips
Enter your Help search terms here (Example:'contact seller')

To change your contact information:

When you registered with eBay, you provided some basic information, such as your address and phone number. To use eBay effectively, it's important to keep this information accurate and up to date. If the information changes, you can update your account information and you don't need to register again.

From My eBay, you can change the following contact information:

  • Registered name, address (includes payment and delivery addresses), and telephone number.

    Note: Telephone numbers may not be a fax, pager, or disconnected number.

  • Email address – You will need access to the updated email address to complete the process. You don’t need to register with eBay again, just update your email address, and your other account information and member profile (including Feedback) is retained.

    Important: If you register again with a new email address, information associated with your old email address could be lost.

To change your contact information:
  1. Go to My eBay > Account

  2. Click Personal Information

  3. Click the Edit (B on the image below) link next to the information you want to update.


In My eBay you can also:

  • Change Account information – Account type (business or individual), user ID, password, secret question, phone number, email address, profile and PIN.

  • Update financial information (for eBay seller's account) – Bank account information, credit card information, and automatic payment method.

For information on other information you can change in My Account (Preferences, Feedback, Seller Account, Subscriptions), see Managing Your Account with My eBay.

Contact Customer Support

If you have an additional question about this subject, please email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.