Managing your contact information
When you registered with eBay, you provided some basic information, such as your address and phone number. To use eBay effectively, it's important to keep this information accurate and up to date. If the information changes, you can update your account information and you don't need to register again.
From My eBay, you can change the following contact information:
To change your contact information:
In My eBay you can also:
For information on other information you can change in My Account (Preferences, Feedback, Seller Account, Subscriptions), see Managing Your Account with My eBay.
Requesting your personal data
You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request.
To submit a request from your eBay account:
If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorised parties.
The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.