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Getting help from other eBay members

The Community section on eBay offers many ways you can reach out to other members.

Answer Centre

If you need a quick answer, the eBay Answer Centre is good place to start, especially for new eBay members. You can get answers from experienced eBay members, sometimes the same day. You can also search the postings in the Answer Centre to see if others have had the same question.

Learn how to use the Answer Centre

Discussion boards

If you want to see how other members buy and sell or ask about techniques, look at Bay’s Community discussion boards. These discussion boards are areas where eBay members and staff moderators discuss issues and express opinions, and solve problems together. There are help discussion boards for bidding, My eBay, searching, and technical issues. You can browse help board topics, post a message and reply to a message.

Learn how to use Community discussion boards

Important: Community boards are great for sharing best practices, finding friends, HTML assistance, help with tools and emotional support. However, eBay isn't responsible for the accuracy of the answers or the content of any opinions or statements on Community boards. Contact eBay directly if your question involves any of our trust and safety policies, account security or site issues.

Tips on how to get help from other eBay members

Keep these things in mind when you’re looking for help from other eBay members: 

  • Try the help section first by clicking the Help link at the top of most eBay pages and entering terms in the Help Search box. The help page may give you basic information so that you can ask more specific question

  • Check first to see if an answer to your question already exists

  • You can post your question in multiple Community locations, but make sure the question isn’t already answered in the other location before you post it again. You need to search each discussion board separately. Some active Community members regularly post on more than one board

  • Post your question in a section that’s dedicated to the topic, or as close as possible

  • Familiarise yourself with the rules by reading eBay’s Discussion board policy

Contact us

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.