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Managing your account

Your account is your identity on eBay. You use your account to buy, sell, communicate with eBay members, and leave Feedback for trading partners.

Solve a problem

On the Forgot your user ID page, enter your email address and click Continue. We'll send your user ID to your email address.
On the Forgot password page, enter your user ID and click Continue. Follow the instructions for resetting your password.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Confirm that the email was sent from eBay by checking your messages in My eBay. Learn more about suspended accounts and recognising spoof emails.
Confirm the request was sent from eBay by signing in to My eBay and checking your messages. Read more about recognising spoof emails and solving credit card and debit card problems.
We'll work with you to ensure that your account is secure. If you're able to sign in, change your password and your secret question. If you can't sign in, contact us. Learn more about securing your account.

Help topics

Basics

Making changes

Problems with your account

Technical issues

Contact us

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.