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Using My eBay
What is My eBay?
My eBay lets you track your buying and selling activity, send and receive secure emails, and update your account information. If you buy or sell on eBay regularly, you'll want to go to My eBay when you sign in.
To go to my eBay, click My eBay at the top of most pages.
Track what you buy and sell
On the Activity tab, use the links on the left to track your buying and selling activity.
Tip: The Shortcuts list, which appears on the bottom left side of the page, lets you go to other eBay pages quickly. You can edit the Shortcuts list to include the pages you use most by clicking the Edit Shortcuts button.
Customise what you see in My eBay
Want to add or move sections around? Change the header colour? Delete items in your lists? Learn how to customise My eBay to fit your needs.
View or update your account information
To see or change your account information, click the Account tab in My eBay. You'll see your financial and billing information.
In the Account section of My eBay, you can also view and update your other account areas:
Learn more about changing your account information.
The Messages tab displays messages you've received from eBay or other eBay members.
If you receive a message from eBay at your registered email address, you'll also find a copy of it in your messages in My eBay. This duplicate message in My eBay verifies that the email is authentic and not a spoof (fake) email.
To see your messages:
We recommend that you check your messages frequently.
You can reply to messages up to 90 days after a transaction.
Add an email signature
An email signature adds a personal touch to your outgoing emails. Adding an email signature can help promote your business and give customers easy access to your contact information. If you have an eBay Shop, you can also add your eBay Shop logo to your signature.
To add a signature and shop logo:
To remove your signature:
Sending out of office replies
If you're going to be away or won't have access to your Messages, you can turn on an automatic response. Here's how:
If someone contacts you through eBay messages during your time away period, they'll receive your automatic response message, along with the end date of your time away.
Tip – Remember, turning on your automatic response does not hide or pause your active listings; buyers will still be able to bid on and buy items from you as usual. If you want to pause sales, see our time away help page.
Use applications to help you manage your selling activities
If you sell on eBay, you have access to eBay Listing Analytics to help you with your selling activities.
To subscribe to eBay Listing Analytics, click the Applications tab in My eBay.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.