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Using My eBay

 


You can see everything you're doing on eBay in one place - My eBay.

What is My eBay?

My eBay lets you track your buying and selling activity, send and receive secure emails, and update your account information. If you buy or sell on eBay regularly, you'll want to go to My eBay when you sign in.

To go to my eBay, click My eBay at the top of most pages.

Track what you buy and sell

On the Activity tab, use the links on the left to track your buying and selling activity.

  • Buy tracks items you're bidding on, made offers on or didn't win.

  • Lists contains all your lists, including items you're watching, your wish list, saved seller list, saved search list, and any custom lists you've created.

  • Purchase history contains all the items you've bought in the last 3 years.

  • Sell tracks items you're selling or have previously listed for sale.

Tip: The Shortcuts list, which appears on the bottom left side of the page, lets you go to other eBay pages quickly. You can edit the Shortcuts list to include the pages you use most by clicking the Edit Shortcuts button.

Customise what you see in My eBay

Want to add or move sections around? Change the header colour? Delete items in your lists? Learn how to customise My eBay to fit your needs.

View or update your account information

To see or change your account information, click the Account tab in My eBay. You'll see your financial and billing information.

In the Account section of My eBay, you can also view and update your other account areas:

Click this link To do this

Summary

A summary of your seller account, including current balance and payment method.

Personal information

Update your user ID, password, email address, profile, mailing address and automatic payment method.

Addresses

Update your registration, payment and delivery addresses.

Communication preferences

Choose how and when you receive notifications from eBay about your buying and selling activities. Also, choose how members communicate with you.

Site preferences

Update your selling and general preferences.

Seller Dashboard

Keep track of how you're doing as an eBay seller. Learn more about your Seller Dashboard

Note: Seller Dashboard is only available to sellers with at least 10 detailed seller ratings.

Feedback

Keep track of Feedback you’ve received and Feedback you need to leave for others. Learn more about Feedback

Seller account

View billing information for your seller fees, along with links to payment methods. Also, view statements for any applications for eBay you're subscribed to.

Donation account

Go to eBay for Charity, where you can make donations, change your Gift Aid settings, and more.

Resolution Centre

Resolve problems with other members. Learn more about the Resolution Centre

PayPal account

View your PayPal account information.

Subscriptions

Subscribe to tools for selling and buying on eBay.

Learn more about changing your account information.

Using messages

The Messages tab displays messages you've received from eBay or other eBay members.

If you receive a message from eBay at your registered email address, you'll also find a copy of it in your messages in My eBay. This duplicate message in My eBay verifies that the email is authentic and not a spoof (fake) email.

 

To see your messages:
  1. Click My eBay at the top of most eBay pages.

  2. If you have unread messages, you see a number in brackets on the Messages tab.

  3. Click Messages to read your messages.

We recommend that you check your messages frequently.

You can reply to messages up to 90 days after a transaction.

 

Add an email signature

An email signature adds a personal touch to your outgoing emails. Adding an email signature can help promote your business and give customers easy access to your contact information. If you have an eBay Shop, you can also add your eBay Shop logo to your signature.

To add a signature and shop logo:
  1. Go to My eBay > Messages.

  2. Select Change settings on the top right side of the page.

  3. In the Email Signature section, select Show signature.

  4. Enter your signature in the text box.

  5. If you have an eBay Shop, you can also add your shop logo by selecting the Add my shop logo tick box.

  6. Click Apply.

 

To remove your signature:
  1. Go to My eBay > Messages.

  2. Select Change settings on the right side of the page.

  3. In the Email signature section, select Don't show signature.

  4. Click Apply.

Sending out of office replies

If you're going to be away or won't have access to your Messages, you can turn on an automatic response. Here's how:

  1. Select Automatic response.

  2. Select Message when on time away.

  3. Set a Start date and End date for your message.

  4. Type your message in the Automatic response box.

  5. Select Apply.

If someone contacts you through eBay messages during your time away period, they'll receive your automatic response message, along with the end date of your time away.

Tip – Remember, turning on your automatic response does not hide or pause your active listings; buyers will still be able to bid on and buy items from you as usual. If you want to pause sales, see our time away help page.

Use applications to help you manage your selling activities

If you sell on eBay, you have access to eBay Listing Analytics to help you with your selling activities.

To subscribe to eBay Listing Analytics, click the Applications tab in My eBay.

Contact Customer Support

If you have an additional question about this subject, please email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.