|Home > Help >Bidding & buying >Resolving buying problems >Appealing unpaid item strikes|
Appealing unpaid items
We want you to feel confident that your trading partner will follow through on a sale. That's why, when a buyer doesn't pay for an item after winning it or using Buy it now, the unpaid item is recorded on that buyer's account. eBay may place restrictions on buyers' accounts if unpaid items have been recorded.
Occasionally, there may be reason to remove an unpaid item from a buyer's account. If you have evidence that you paid for the item before the unpaid item case closed, you should appeal the unpaid item through Customer Support.
Please note the seller doesn't have the ability to remove the unpaid item - you'll need to contact eBay directly.
How to appeal
Use the online Unpaid item appeal form.
To send the appeal by fax or post:
Note: So that we can resolve your issue as quickly as possible, we strongly encourage you to use our Upload feature to send us documents, or to use the Contact us button for all other queries. If you fax your documents to us, your request may take significantly longer due to the additional processing time required.
What if I have a reason for not paying?
In general, you're expected to pay for all items that you purchase or win. However, there may be cases in which you feel you have a valid reason for not paying. Check the table below for guidance.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.