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Making a Best Offer

 


With Best Offer you can offer to purchase a Buy it now item at the price that you select. The seller can accept your offer, reject it, or make a counter-offer.

Using Best Offer

If you see Make Offer below the Buy it now price in the listing, the seller accepts Best Offers from buyers.

You can negotiate the price with the seller, giving you the opportunity to buy the item for less than the Buy it now price. The seller can accept your offer, decline your offer, or make a counter-offer. However, you should make what you consider to be your best offer for the item, because any seller who receives multiple offers for an item is likely to accept the highest Best Offer.

You should use Best Offer only when you're serious about making a purchase at your Best Offer price. If your offer is accepted by the seller, you and the seller are required to complete the transaction.

To get an idea of a typical selling price for the item you are considering, you can search completed listings.

Submitting a Best Offer

To submit your Best Offer:
  1. Find a listing that accepts Best Offers.

  2. Click Make Offer. You may need to sign in.

  3. Enter your offer. If you want to include a note to the seller, click Add your note.

  4. Click Review offer.

  5. Review the information and click Submit offer.

Finding Best Offer listings

To find Best Offer listings
  1. Enter your keywords in the search box at the top of most eBay pages and click Search.

  2. On the left-hand side of the page, under the Buying formats heading, click Choose more.

  3. Tick the box next to Accepts Best Offer and click Go.

Canceling a Best Offer

When you make a Best Offer or a counteroffer, you're agreeing to buy the item if the seller accepts. However, if you've made a mistake when making an offer or a counteroffer, you can retract or cancel it in certain circumstances.

You can retract a Best Offer or counteroffer if:

  • You accidentally entered the wrong offer amount (for example, you submitted an offer of $99.95 instead of $9.95)

  • The description of the item has changed significantly since you made your offer

  • You can't get in touch with the seller

As well as the above, timing is also important. You can retract an offer if:

  • There are 12 hours or more left before the listing ends

  • The listing is ending in less than 12 hours and it's been less than an hour since you placed your most recent offer

You won't be able to retract your offer if:

  • The seller has already accepted or declined your offer, or sent you a counteroffer

  • You've already made 5 offers in a specific category

If you're using the eBay desktop site, here's how to retract a Best Offer or a counteroffer if it meets the requirements above:
  1. Go to Bids/Offers in My eBay.

  2. Find the offer you'd like to retract.

  3. Select Review offer, then select Retract offer.

You can also cancel your offer on the item page by selecting Review offer and then Retract offer. If you're using a mobile browser or the eBay app, select the following link to go to the Best Offer cancellation form.

Tip: If you're a seller, you can retract a counteroffer through the Manage offers page. Open the item, select Manage offers and select the counteroffer you'd like to retract and then select Retract. Alternatively, you can access the Manage offers page through Seller Hub or the Selling section in My eBay.

The fine print

  • Best Offers are good for 48 hours, or until the listing ends, whichever comes first.

  • If the seller doesn't respond to your offer within 48 hours, it is cancelled.

  • If a seller accepts your offer, you're required to complete the transaction.

  • You can make up to 3 Best Offers for most items, or up to 10 Best Offers in most Vehicles categories. Expired offers, declined offers and retracted offers all count towards the limit.

  • The minimum amount for which an item can be listed is determined by eBay and varies by country.

  • If the Make Offer button doesn't appear in the listing, the seller may not be interested in receiving offers. If you do contact a seller to negotiate price or terms, you shouldn't make offers to buy the item outside of eBay. Doing so breaches our policy on offers to buy or sell outside eBay.

  • For listings in which the seller has specified P&P costs for the item, the Best Offer price includes only the listed item. For listings in which the P&P costs aren't specified, you can choose to include P&P in your offer. Make sure that this is clear in your note to the seller.

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