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Purchase protection programmes for buyers

We want you to shop confidently on eBay. Our purchase protection programmes help you to resolve any disputes that may arise between you and the seller you’ve bought your item from.

Purchase protection programmes are different on each of our international sites. When you shop on eBay, you’re covered by the purchase protection programme available on the site where the transaction took place.

Find out how you’re covered when you shop on other eBay sites.

Purchase protection on

When you pay with PayPal on, you're protected by PayPal Buyer Protection on eligible purchases. You can file a dispute in the PayPal Resolution Centre to request a refund for the cost of the item, including original postage costs.

If you purchased an item on but didn't pay with PayPal you're not protected. However, you should contact the seller directly to try and resolve the problem.

eBay Money Back Guarantee

When you pay with PayPal on or, you're protected for just about every purchase by the eBay Money Back Guarantee.

Contact Customer Support

Report listing violations or problems with another eBay member.

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Get help from other eBay members. Visit the Answer Centre to post a question.