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I won an item but no longer want to buy it. What should I do?

A bid or purchase on eBay is considered a contract and you're obliged to purchase the item. However, if you feel that you have a legitimate reason for not buying the item, you can contact the seller and explain your situation. Many sellers are willing to work with you if you communicate with them openly and honestly.

If you haven't done so already, contact the seller through the listing in My eBay > Purchase history, explain the situation, and see if the seller is willing to cancel the transaction.

If the seller doesn't agree to cancel the transaction and you don't pay for the item, an unpaid item may be recorded on your account. If you get too many unpaid items recorded on your account, your account may be limited or suspended.

Do you want to return an item?

If you've bought an item and you want to use your right of withdrawal under Distance Selling Regulations to return it, you can initiate a return in our Resolution Centre if the seller offers returns.

According to Distance Selling Regulations, consumers who purchase online from a business seller can usually cancel the contract and return the item within 7 working days after receiving it.

Learn more about how to return an item on eBay.

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