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Returning an item
When you can return an item
We hope you love what you buy on eBay. However, if you change your mind, most sellers accept returns.
To check if a seller offers returns, have a look at the returns section in the listing. For an item you've already bought, simply go to your Purchase History in My eBay and click on the item. You will either be directed to the eBay returns process or to contact the seller, depending on the item you purchased.
Your right to return
Consumer contracts regulations apply to sales between a business seller and a consumer buyer where there's no face-to-face contact. For purchases made under these regulations, you have 14 days from when you receive your item to request a return.
Learn more about the sale of goods law.
Requesting a replacement item
Some sellers offer the option to request a replacement instead of a refund. If this option is available, the seller will let you know in their returns policy. You can request a replacement if:
To request a replacement, simply contact the seller through My eBay. They'll let you know if a replacement is available. Once approved, make sure you post the original item back to the seller within 10 business days of starting your return request.
Request a return if the item is not eligible for eBay Money Back Guarantee
If the listing description or order information doesn't show the eBay Money Back Guarantee badge, it is not eligible for eBay Money Back Guarantee protection.
If the seller offers returns, you can request to return the item within the sellers return window. Their return policy will indicate who pays for the return shipping. If you are responsible for return shipping, make sure you add tracking details. If the value of the item you are returning is more than €550, signature confirmation is required to prove the seller received the return.
If you paid with PayPal and you received an item that was not as described and you are unable to resolve the issue with the seller, you may be eligible for PayPal Buyer Protection. Learn more about PayPal buyer protection.
How to contact the seller to arrange a return
Request a return if the item is eligible for eBay Money Back Guarantee
If the listing description or order details show the eBay Money Back Guarantee badge, then the item is eligible for eBay Money Back Guarantee protection. Learn more about eBay Money Back Guarantee eligibility.
If you the item is eligible for eBay Money Back Guarantee, you can return it even if the seller doesn't offer returns, if it doesn't match the listing description, or is defective or damaged.
How to request a return:
eBay Money Back Guarantee timelines
When to ask us to step in and help
Most returns and refunds go smoothly, but if you're not happy with the seller resolution or the seller doesn't issue you a refund, you can ask us to step in and help. Depending on the seller's return method, timelines may differ. We provide you with timing information as part of your return request in My eBay.
Misuse of returns or the eBay Money Back Guarantee
Engaging in activity as described in the Buying practices policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension.
Activity that is not allowed includes, but is not limited to:
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