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- Buying as a guest
You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
2 min article - How buyers can cancel an order
If you’ve changed your mind about a purchase, you can submit a request to cancel the order. The seller can either accept or decline your cancellation request.
2 min article - Making a Best Offer
Best Offer lets you offer the seller a price you’re willing to pay for the item. The seller can accept, reject, or counter your offer by suggesting another price.
3 min article - Counter-offers
If you've made a Best Offer on a listing, the seller may come back to you with a counter-offer suggesting another price.
1 min article
- Retracting a bid
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
2 min article - Automatic bidding
Automatic bidding is the easiest way to bid on an auction-style listing. Simply enter the highest price you're willing to pay for an item, and we'll do the rest.
2 min article - Responding to Second Chance Offers
If you didn't win an auction, the seller might give you another opportunity to buy the item you wanted by sending you a Second Chance Offer.
2 min article - How reserve prices work
A reserve price is the minimum amount the seller is willing to sell an item for. If the reserve price isn't met, the item won't be sold.
1 min article
- Get help with an item that hasn't arrived
Most purchases are covered under the eBay Money Back Guarantee. If you didn't get your item, we'll make sure you either get your money back or receive a replacement.
4 min article - Return an item for a refund
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return.
4 min article - Ask eBay to step in and help for buyersIf you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out.1 min article
- Check the status of your return or missing item request
If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved.
2 min article - Appeal eBay's decision about a return or missing item for buyers
If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
2 min article - Return postage for buyers
There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return.
2 min article - Get help if you bought as a guest
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
3 min article
- Paying for items
When you see an item for sale on eBay, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
2 min article - Contacting PayPal
If you're having problems paying with PayPal or need help with your PayPal account, contact PayPal Customer Support directly.
1 min article - Paying with PayPal
If you have a PayPal account, you can use it to pay for your items on eBay.
2 min article - Checkout
At checkout you can pay for your item, choose where you’d like it to be delivered, and review your order details before you pay.
2 min article - Vouchers and discounts
Sign up to receive discount offers and vouchers to save on your next eBay purchase.
2 min article
- Tracking your item
When the seller uploads tracking information, you can follow your package online all the way to your delivery address.
1 min article - Saving through combined postage
Most sellers on eBay are happy to post everything to you in the same package if you're buying multiple items from them. You might also get a discount on postage costs because the seller saves money by combining items.
2 min article - Changing your delivery details after a purchase
If you've already completed your purchase but need to make a change to your address or delivery details, contact the seller as soon as possible to let them know.
3 min article - International purchases and postage for buyers
You'll find items from all over the world on eBay. International sellers can send items to you through regular postage services, or they may use one of eBay's shipping programmes.
3 min article
- Your purchase history
You’ll find all your orders from the past 3 years in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
1 min article - Advanced search
If you've used our range of filters on your search and still can't find what you're looking for, try advanced search.
1 min article
- Viewing and changing feedback left for sellers
You can find all of the feedback you've left for sellers in your Feedback profile. Once you’ve left feedback, you won’t be able to edit or delete it, unless you ask the seller to send you a feedback revision request. Alternatively, you can add extra comments or information to your original feedback by leaving a follow-up comment.
1 min article - Handling feedback disputes with sellers
When you leave feedback, you're letting others know about your buying experience with a seller. If the seller doesn't believe the feedback was fair, they may dispute it.
2 min article - Feedback policy
Our community expects honest, transparent feedback. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images.
4 min article - Seller ratingsYou can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.2 min article
- Feedback manipulation policy
Feedback manipulation, which is any attempt to artificially increase your feedback score or lower another member's, is not allowed.
1 min article
- Contacting a seller
How you contact a seller on eBay depends on whether you've already bought an item from them or not.
1 min article - Report an issue with a seller
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a seller because they're not following our policies, let us know and we'll look into it.
2 min article - Seller ratingsYou can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.2 min article