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Paying with eBay vouchers

About eBay vouchers

We occasionally send out vouchers (sometimes referred to as 'coupons') that members can use to pay for eBay items. The seller receives the funds just like any other payment.

You need to have an eBay account to use a voucher, but if you don't, you'll be given the opportunity to register on eBay when you purchase an item.

You can pay for all or part of a purchase using an eBay voucher, as long as:

  • You purchase the item within 10 days of the end of the listing

  • You only use one voucher per purchase

To see if you have a voucher, go to My eBay, scroll down and look for a voucher section with a yellow bar. You'll only see this section if you have a voucher.

Redeeming an eBay voucher

To use an eBay voucher:

  1. Find an item on (or for vouchers) and buy it using the user ID specified on the voucher.

  2. Click the Pay now button.

  3. If the seller offers more than one delivery option, select the one you want.

  4. Enter the redemption code from the voucher in the Redemption code box.

    Tip: If you received your redemption code online, it's easier to copy and paste it into the redemption code field instead of typing it.

  5. Click Apply to see your new order total, and then click Continue.

  6. Check your order details, and then click Confirm payment.

Adding an email address to your PayPal account

If you've been sent a voucher which contains a specific email address, but it's not the one you normally use for PayPal, you'll need to add the email address to your PayPal account.

To add an email address to your PayPal account:
  1. Log in to your PayPal account and click Profile at the top of the page.

  2. Click Email under Account Information.

  3. Click Add to add an email address to the account.

eBay voucher tips

If you're having problems using a voucher, here are some things to check:

  • You must pay for the item within 10 days of the end of the listing.

  • Items must meet all voucher requirements, such as listing categories.

  • Vouchers can expire - check the expiry date on the voucher.

  • You can only use one voucher per purchase.

  • Most vouchers are addressed to a specific user ID and/or email address, so can only be redeemed by the owner of that account.

  • If you use Buy it now or win an auction-style listing, you're required to pay for the item even if you can't use the voucher you intended for that purchase.

  • If your payment is declined for a purchase, the amount of the voucher will be returned to eBay, and you'll receive a refund for the amount that you paid.

Learn more about redeeming vouchers.

Contact Customer Support

If you have an additional question about this subject, please email us at Customer Support.
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