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Dealing with postage problems

General information on shipping can be found on the Packing and shipping items page.

If you are a buyer and you didn't receive an item, see our article What to do if you don't receive an item you purchased.

If you are a seller, see Responding to a request when your buyer doesn't receive an item.

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If you have an additional question about this subject, please email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

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