This policy outlines our expectations for buyer behaviour. When buyers don't meet these standards, sellers can report abusive behaviour.
Engaging in activity as described in this policy may result in a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension.
When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.
Behaviours we don't allow
Requesting a shipping service not offered by the seller
Requesting the seller ship to an address other than what you included in checkout
Requesting to use a payment method not offered during checkout
Requesting the seller hold your item so you can pay later
Requesting a partial refund without returning the item
Request additional items or services not included in the original listing or asking for a discount
Finding an item on eBay and taking the sale off eBay
Select one of the shipping services offered by the seller when you checkout
Updating your address in your eBay account before you checkout
Pay for your item through a payment option offered at checkout
Pay for your item within two days
Returning an item in accordance with the seller's returns policy
Purchase items according to the terms included in the original listing
Finding an item on eBay and completing the sale on eBay
Claiming an item was not received when there is proof of delivery to the address on the Order details page
Falsely claiming an item was not as described
Claiming an item was not received when it has not been delivered by the latest estimated delivery date
Claiming an item was not as described when the item you received did not match the description in the original listing
Returning an item other than the original item received
Returning an item with the reason that it was not as described when it was described accurately
Returning the original item that was received in its original condition
Returning an item with the reason that it was not as described when it was described inaccurately
Bidding for any purpose other than to purchase the item
Sending messages to force or intimidate the other member into something outside of the original agreement
You can only retract a bid under exceptional circumstances
Using messages to ask questions to clarify listing descriptions or terms
Opening duplicate requests using other buyer protection programs
Harassing sellers about an item not received before the latest estimated delivery date has passed
Opening an eBay Money Back Guarantee request or other buyer protection case:
When you have already received a refund from the seller
When you haven't paid for an item
As retaliation against a seller following a previous dispute
Initiating a payment dispute when you have already received a refund for the item from the seller, or a reimbursement for the transaction from your payment service provider
Filing duplicate or excessive payment disputes
Opening an eBay Money Back Guarantee case, or opening a case with another buyer protection programme after the item you received didn't match the description in the listing
Opening an eBay Money Back Guarantee case, or opening a case with another buyer protection programme when you didn't receive the item and you haven't been able to resolve the issue with the seller
Acceptable buying practices include adherence to the following policies.
Communications: Your communications with sellers via email, My eBay Messages or Community discussion boards should comply with our Member-to-member contact policy.
Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.
Unwelcome and malicious buying: We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be unwelcome and malicious buying.
We want to make sure eBay is a safe place to sell. In order to make eBay a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.