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Feedback extortion policy

Policy overview

Our Feedback system allows members to rate each other after a transaction. It's a way to earn a good reputation as a buyer and seller on our website. To make sure this system runs as smoothly and as fairly as possible, we have rules on how it's used. You're not allowed to use Feedback to force unreasonable demands on your buyer or seller.

Buyers aren't allowed to demand, by threatening to leave negative Feedback, neutral Feedback or low detailed seller ratings, any of the following:

  • Goods or services that weren't included in the original item's description or purchase price.

  • A return, refund, or replacement item not covered by the original listing or the eBay Money Back Guarantee.

Sellers can't require buyers to leave specific Feedback or detailed seller ratings. Sellers also can't demand that buyers revise existing Feedback or detailed seller ratings. This applies to all Feedback activity, whether it happened before, during or after delivery of items or services described in the original listing.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including Feedback removal, limits of your buying and selling privileges and suspension of your account.

Reporting suspected Feedback extortion

If you think your buyer or seller is breaching this policy, report the suspected Feedback extortion.

What are the guidelines?

 

Allowed

Examples that aren't Feedback extortion

  • Buyer says they will leave negative Feedback or low detailed seller ratings unless the seller accepts a return, the return postage is paid for as set out in the seller's listing policy, and this takes place within the period of seller's return policy.

  • Buyer pays for the item and waits several weeks for it to arrive. The buyer then tells the seller that if the item doesn't arrive by a certain date, they will leave negative Feedback or low detailed seller ratings.

  • Buyer receives an item that is significantly not as it was described in the original listing and asks for a refund within a reasonable period of time, but possibly after the seller's return policy has expired.

Not allowed 

Not allowed

Examples of Feedback extortion

  • Seller refuses to post the item or refund the buyer unless the buyer leaves positive Feedback or good detailed seller ratings.

  • Seller refuses to let a buyer use a manufacturer or retailer warranty included in the listing unless the buyer leaves positive Feedback or good detailed seller ratings.

  • Unless covered by the original listing or the eBay Money Back Guarantee, buyer threatens to leave negative Feedback if the seller won't accept a return and pay for return postage.

  • Unless covered by the original listing or the eBay Money Back Guarantee, buyer threatens to leave negative Feedback if the seller won't give a full or partial refund for an item..

  • Buyer feels the postage & packaging (P&P) costs are too high and says they will leave negative Feedback or low detailed seller ratings unless the seller lowers the P&P costs.

  • Buyer threatens to leave negative Feedback or low detailed seller ratings unless the seller sends an extra item that wasn't part of the original listing (unless the buyer wants a replacement for an item they're not satisfied with).

Why does eBay have this policy?

Feedback is intended as a way to let our members share their experiences with other members. It's meant to be an open and honest place to share this information. Using Feedback as a tool to force other members to do things they aren't obliged to do is a misuse of Feedback, and in breach of eBay policy..

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