|Home > Help >Membership & account >Rules & policies >Unpaid Item Abuse|
Unpaid item abuse policy
Sellers aren't allowed to abuse the unpaid item process, and they're not eligible for a final value fee credit if the buyer has paid for the item. If a seller has requested a credit on a sale that was completed, the buyer can appeal the unpaid item.
Sellers who falsely report unpaid items may be subject to several actions, including reversal of all credits for the time period in question, inability to use the final value fee credit system for a period of time, limits on buying and selling privileges and suspension of the seller's account.
Examples of policy violations
eBay Money Back Guarantee
Selling practices policy
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.