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Global seller performance standards

Global standards overview

Global seller performance standards help highlight sellers who consistently offer excellent service for their international transactions. Sellers from all eBay sites are required to meet the same minimum standards, ensuring that sellers globally are both setting and meeting buyer expectations worldwide. If you sell on other eBay sites or offer international delivery, your transaction will count towards 1 of the 4 regional seller standards programmes based on the country the item is delivered to. Go to your seller standards dashboard to see your status for each of the seller standards programmes.

  • US seller standards programme: Determines your status on eBay.com. You're evaluated based on transactions which are delivered to the US.

  • UK seller standards programme: Determines your status on eBay.co.uk and eBay.ie. You're evaluated based on transactions with are delivered to the UK and Ireland.

  • German seller standards programme: Determines your status on eBay.de, eBay.at and eBay.ch. You're evaluated based on transactions which are delivered to Germany, Austria and Switzerland.

  • Global seller standards programme: Determines your status if you are selling in one of the markets outside of the US, UK, Ireland, Germany, Austria and Switzerland. You are evaluated based on all of your transactions which are delivered worldwide, except for those that are delivered to the US, UK, Ireland, Germany, Austria and Switzerland.

Note: If you reside in a country other than the US, UK, Ireland, Germany, Austria or Switzerland, then the Global standard will be your domestic standard. 

From August 2017, individual transactions will only count towards either your Global or your regional seller performance standards, never both.

As an eBay seller, providing excellent customer service should be your top priority. You're expected to:

  • Promptly resolve customer issues.

  • Manage inventory and keep items well stocked.

  • Charge reasonable P&P costs.

  • Specify P&P costs and handling time in the listing.

  • Follow through on your return policy.

  • Respond to buyers' questions promptly.

  • Be helpful, friendly, and professional throughout a transaction.

  • Make sure the item is delivered to the buyer as described in the listing.

For more information on meeting buyers' expectations, see our selling practices policy.

Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:

  • Not meeting the late delivery rate requirements.

  • Exceeding minimum defect rate requirements.

  • A bad experience for you and the buyer.

  • Low detailed seller ratings (DSRs).

  • Negative or neutral Feedback from buyers.

  • Cases opened by buyers for items not received or items not as described.

Transaction defect rate

The transaction defect rate is the percentage of a seller's transactions that have any of the following transaction-related defects:

  • eBay Money Back Guarantee or PayPal Buyer Protection cases for an item not received or not as described.

  • Seller-initiated transaction cancellation.

Sellers need to maintain a defect rate of 2.00% or lower to meet minimum global seller performance standards, and a defect rate of 0.50% or lower to meet global eBay Top-rated seller standards.

Any case or return that is referred to eBay or PayPal for review and is found in your favour, or found to be no fault of the buyer or seller, won't count against your performance rating.

The transaction defect rate won't affect your seller status until you have transactions with defects involving at least 4 different buyers as an eBay Top-rated seller or 5 different buyers as an above standard seller, within your evaluation period.

Sellers in the global program need to maintain a late shipment rate of less than 5% for Top Rated and less than 10% for all sellers. 

Notes:

  • Sellers can have a maximum of 0.3% of eBay Money Back Guarantee and PayPal Buyer Protection cases closed without seller resolution over the most recent evaluation period.

  • Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with global buyers from the last 3 calendar months. For all other sellers, the rate is calculated from transactions with global buyers over the last 12 calendar months.

To improve your seller performance ratings, follow these best practices for all your transactions, which can also help you achieve eBay Top-rated seller-status. You can also review these tips on becoming a better seller.

To achieve eBay Top-rated seller status and have the option to provide eBay Premium Service listings, you must meet higher requirements than those above.

What happens if you don't meet the standards?

If you don't meet the minimum global performance standards, your search placement will be lowered and there may be limits to your international selling activity until your ratings improve. You may also be restricted from selling items on eBay outside of your domestic market if your performance falls significantly below the minimum requirements. If you have a Premium or Anchor eBay Shop and have been below standard for 60 days, your Shop may be downgraded to the Basic level.

If your account doesn't meet the standards, you:

  • Need to resolve all issues on the account before buying or selling with other accounts

  • Can't register for a new account

  • Can't use an existing eBay account to avoid buying and selling limits or other policy consequences

Learn more about using multiple accounts.

For guidelines on how to meet buyers' expectations, see our selling practices policy.

Seller protection

We have safeguards in place to protect your ratings and help you in case you have a problem. For example, we consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings, and we protect you when necessary. We also protect you against delayed deliveries in high-growth emerging markets worldwide. Learn more about how we protect sellers.

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