|Home > Help >Global seller performance standards|
Global seller performance standards
Global standards overview
Global seller performance standards help highlight sellers who consistently offer excellent service for their international transactions. Sellers from all eBay sites are required to meet the same minimum standards, ensuring that sellers globally are both setting and meeting buyer expectations worldwide. If you sell on other eBay sites or offer international delivery, your transaction will count towards 1 of the 4 regional seller standards programmes based on the country the item is delivered to. Go to your seller standards dashboard to see your status for each of the seller standards programmes.
Note: If you reside in a country other than the US, UK, Ireland, Germany, Austria or Switzerland, then the Global standard will be your domestic standard.
From August 2017, individual transactions will only count towards either your Global or your regional seller performance standards, never both.
As an eBay seller, providing excellent customer service should be your top priority. You're expected to:
For more information on meeting buyers' expectations, see our selling practices policy.
Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:
Transaction defect rate
The transaction defect rate is the percentage of a seller's transactions that have any of the following transaction-related defects:
Sellers need to maintain a defect rate of 2.00% or lower to meet minimum global seller performance standards, and a defect rate of 0.50% or lower to meet global eBay Top-rated seller standards.
Any case or return that is referred to eBay or PayPal for review and is found in your favour, or found to be no fault of the buyer or seller, won't count against your performance rating.
The transaction defect rate won't affect your seller status until you have transactions with defects involving at least 4 different buyers as an eBay Top-rated seller or 5 different buyers as an above standard seller, within your evaluation period.
Top Rated Sellers in the global program need to maintain a late shipment rate of less than 5%.
To improve your seller performance ratings, follow these best practices for all your transactions, which can also help you achieve eBay Top-rated seller-status. You can also review these tips on becoming a better seller.
What happens if your seller level is Below Standard?
If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves.
The consequences of falling Below Standard can include:
Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services.
If your account isn't meeting our minimum performance standards, you should:
We have safeguards in place to protect your ratings and help you in case you have a problem. For example, we consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings, and we protect you when necessary. We also protect you against delayed deliveries in high-growth emerging markets worldwide. Learn more about how we protect sellers.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.