|Home > Help >Membership & account >Rules & policies >Invalid and dead email addresses|
Invalid and dead email addresses
A member’s account must always have a valid, working email address so that they can be contacted by other eBay members and by eBay. If a spam filter prevents messages from eBay or its members from reaching an account, the account is considered to have an invalid email address. Members need to take steps to ensure their account is valid and working.
Breaches of this policy may result in a range of actions including:
Members who get an error message when they send a message to another member’s email address are most likely contacting an invalid or non-working address. Members can report this by clicking on Help & Contact at the top of this page and including the error message in their report.
eBay’s success is dependent on open communication between members as well as between eBay and its members. Members’ valid, working email addresses are essential to that communication.
Contact Customer Support
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.
Related Help topics