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Presale listings policy

Policy overview

Presale listings generally consist of items that are sold before they're available to the public, such as video games, tickets, and custom-made items. (For the rules on certain promotional items and event tickets, see Additional information.) These items often aren't in the seller's control or possession when they're listed.

If you want to sell presale items, be sure to meet all of the following criteria:

  • Guarantee that the item will be available for postage within 30 days from the purchase date. Be sure to clearly state this information in your listing.

  • Clearly indicate in the listing that the item is a presale item.

  • The handling time specified in your listing should reflect the time from the end of the listing until the item is posted to the buyer. Be sure to specify the correct handling time in your listing.

We may approve certain sellers with verified fulfillment agreements to offer items outside of these guidelines.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Some examples

Allowed

You’ll receive delivery of a new video game from the publisher within 39 days. You start a 10-day online auction on eBay, offering these games to buyers. Your online auction clearly states that these games are offered as pre-sale items, but that you will send them to buyers within 30 days of the end of the auction.

Not allowed

Your competitor will also receive delivery from the same publisher within 39 days. They start an online auction identical to yours, except that they choose a 5-day format. This is a breach of eBay’s Pre-Sale Listings policy because they will not be able to dispatch the item within 30 days after the listing closes.

Additional information

eBay, at its discretion, for special promotional events, may approve an actual manufacturer of an item to sell an item outside the 30-day pre-sale guideline as long as the manufacturer is supplying the item for sale. These exceptions will be made for certain promotions and must be approved prior to listing items for sale on eBay that fit the exception above.

Subscriptions

Subscriptions are considered presale items and typically aren't allowed to be listed on eBay. We may approve certain first party suppliers to offer subscriptions outside of these guidelines.

Layaway payment programmes

Layaway payments and similar payment programmes aren’t allowed because the item will not generally be dispatched to the buyer within 30 days of the purchase date.

Pre-release items

For pre-release items and accessories, we may block listings until there are no more than 30 days to the release date of the item.

Why does eBay have this policy?

The presale listing guidelines are designed to allow members to buy and sell items that aren't available yet and to protect members from a potentially bad transaction.

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