Product safety policy
We strongly support the governmental agencies in their efforts to protect consumers against potentially hazardous products. Sellers aren't allowed to list items that are prohibited from being sold because of a recall. If an item can be legally sold but is subject to a recall, sellers must include appropriate information about the recall within the listing.
Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
What are the guidelines?
Before you list an item, take a few minutes to check the manufacturer’s website, the RAPEX recall information website and the OECD Global Recalls portal to get information on recalled items. Sellers may also consult the UK Trading Standards Office or National Consumer Agency for Republic of Ireland members.
In addition, visit the BIS Business Companion website for advice.
Buyers should also keep up-to-date about item recalls, especially for the kinds of items they often buy.
We recommend that sellers advise customers to register their gas or electrical appliances with the manufacturer so they can be informed of any important product safety updates.
If you sell domestic appliances such as washing machines, fridges or ovens, your UK customers can easily register these at the Register my appliance portal. For more information, visit the Association of Manufacturers of Domestic Appliances website.
For more information about the ban of novelty lighters in the EU, visit: http://ec.europa.eu/consumers/archive/cons_safe/prod_safe/gpsd/lighters/guidelines.pdf
Novelty lighters are defined as:
"A flame-producing product commonly used by consumers to ignite cigarettes, cigars and pipes, including any holder which can be incorporated later or any attachment which can be fixed later, that resembles by any means to another object commonly recognised as appealing to or intended for use by children younger than 51 months, or has entertaining audio effects or animated effects. A novelty lighter can operate on any fuel, including butane or liquid fuel. This includes, but is not limited to, lighters or holders that are clearly intended to hold lighters, the shape of which resembles cartoon characters, toys, guns, watches, telephones, musical instruments, vehicles, human body or parts of the human body, animals, food or beverages, or that play musical notes, or have flashing lights or moving objects or other entertaining features. This excludes lighters that are printed or decorated with logos, labels, decals, artwork or heat shrinkable sleeves."
Some laws and regulations don't allow the sale of recalled items.
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