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Closing Your eBay Shop

We value our eBay Shop sellers and hope you'll contact us to address any issues before you decide to close your Shop. Consider the following information before you decide.

Information about closing your Shop

If you close your eBay Shop:

  • All of your current auction-style listings (even when combined with a fixed price option) will remain active until their ending date is reached or they are sold.

  • Any active Fixed Price listings will continue at the Shop subscription rate.

  • Good 'Til Cancelled listings will be automatically renewed at the non-Shop listing fee rate, ( end your GTC listings manually to avoid auto-renewal at non-Shop rates).

  • Feature fees you have incurred will not be reimbursed.

  • If you change your mind, you can always re-open your Shop. We'll save your Shop settings for 30 days.

  • Before you decide to close your Shop, read our tips to help bring more traffic to your Shop.

  • If you cancel your Shop during a free trial period, any outstanding subscription charges will be credited back to your account.

Closing your Shop

To close your eBay Shop:
  1. Go to My eBay.

  2. Click the Account tab, then click Subscriptions on the left.

  3. Scroll to the eBay Shops section, and click Cancel Subscription.

  4. If you have bundled subscriptions with your eBay Shop for Selling Manager, Selling Manager Pro or other selling tool, select the appropriate button to specify whether you want to keep the subscriptions at the new monthly fee or unsubscribe.

  5. If you're sure you want to close your Shop, click Yes.

Tips to help bring more traffic to your Shop

Use a mix of auction-style and fixed price listings. Listing in all formats is the best way to get different types of exposure on eBay and help buyers discover your Shop.  Here are some listing suggestions for various items:
  • Unique items: We suggest a high level of auction-style and fixed price items to attract demand.

  • Accessories and hard-to-find Items: We suggest an approximately even split of auction-style and fixed price listings.

  • Accessories with inventory depth:  We suggest a higher level of Shop Inventory listings.

Visit the eBay Shops Toolkit to learn how to build a Shop and make it successful, including listing strategies.
Check out the Anatomy of a Shop page to see examples of a basic or advanced Shop.
Use the eBay Shops' Checklist for Success to make sure you're getting the most out of your Shop.

Contact us

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Get help from other eBay members. Visit the Answer Centre to post a question.