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If your item doesn't sell, or if there was an issue with the transaction that you resolved, you may qualify for a credit of some or all of the fees you paid.
Credits for refunds and unpaid items
You may be eligible for fee credits in the following circumstances:
Note: For managed payments transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.
You are not eligible for fee credits in any of the following situations:
If you qualify for a fee credit, the credit will be issued to your seller account. You'll see the credit on your statement or you can view it in your seller account.
Insertion fee credits for relisted items
If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting if your listing meets all of the following conditions:
If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit.
Credits for removed listings
If we have to remove one of your listings, you may receive a credit for any insertion and final value fees. However, this depends on the reason for the listing removal.
If the listing was removed because an unauthorized person used your account, we'll automatically credit both the insertion and final value fees.
If we remove your listing because of a policy violation, your eligibility for a fee credit will depend on the situation and will take any previous policy violations into account.
Fee credits for removed listings will be credited to your account once a month.
Managed payments sellers
When eBay manages your payments, fee credits will be added to your Available funds, and may be used to pay for any selling costs that are normally funded from your funds awaiting payout.
Requesting a refund of your eBay fees credit balance
If eBay doesn't manage your payments and if you have a credit balance on your monthly invoice, you can either leave this credit in your account and use it towards future fees, or you can request a refund and we'll send you the money.
We'll issue your refund to the payment method where the payment originated. For example, if you made the payment with a credit card, your refund will go to that card. If the payment was made using more than one payment method, you can choose where to send your refund. Refunds are usually processed within 30 days.
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