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Fee credits

If there was an issue with the transaction that you resolved, you may qualify for a credit of some or all of the fees you paid.

Credits for refunds and cancelled orders

You may be eligible for fee credits in the following circumstances:

In these situations: Fees credited:
  • Final value fee (variable component only. The €0.35 per order fixed amount will not be credited)

  • International fee (if applicable)

Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

You are not eligible for fee credits in any of the following situations:

  • You refund the buyer outside of eBay

  • You issued a partial refund to the buyer

  • You or the buyer asked us to step in, and the case was closed with a refund to the buyer

If you qualify for a fee credit, the credit will be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. You can see fee credit details on your financial statement.

Insertion fee credits for relisted items

If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting if your listing meets all of the following conditions:

  • Your item sells after you've relisted it

  • Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits

  • You relist your item using our tool instead of copying and pasting your original listing into a new listing

  • You relist within 90 days of the original listing ending

  • It's the first manual relisting of your item

  • Your starting price isn't higher than the price in the original listing

  • You haven't added a reserve price to the relisting

If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit.

Credits for removed listings

If we have to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and final value fees that you paid.

If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.

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